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Store Manager

132 Christiana Mall, Newark, DE 19702, USA Req #350
Friday, June 11, 2021
A successful Store Manager will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. The Store Manager is also responsible for managing all store operations and activities to ensure profitability.  

Essential Duties and Responsibilities 
Be the driving force behind the ALEX AND ANI message of positive energy
Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers 
Operate cash registers, manage financial transactions, and balance drawers
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Ensure team is operating with highest level of customer service at all time
Ensure all customer issues are resolved in a timely manner and in alignment with company policy
Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals
Ensure the execution of ad set and visual merchandising standards
Provide regular coaching and feedback to staff and ensure sales goals and results are communicated to all associates throughout the store
Communicates all Retail Communication and HR Communication memos to team
Consistently upholds a neat, clean and organized store and stockroom
Assist in visual presentation standards and ensure the store is replenished at all times
Maintain compliance with Retail Operations Policy and Procedures
Participate in and lead open and close procedures
Manage merchandise processing, including tracking of company assets through inventory control
Manage staffing, orientation and training to ensure competent associates are hired, trained and scheduled to properly service our customers; develop and coach store personnel in the areas of brand/product knowledge, solution selling, standard operating procedures and customer satisfaction
Oversees the protection of all company assets, controlling internal and external loss

Travel
This position requires limited travel (0-25%)

Qualifications and Requirements
Minimum of five years of Retail Sales experience
Two years of management experience 
Excellent communication, delegation, follow-up, and time-management skills
Proven ability to multi-task and direct activities at all levels
Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
Ability to motivate sales teams
Exceptional organizational skills
The ability to read, write, and perform basic math
The ability to stand and walk for extended periods of time
Capable of lifting up to 40 pounds
Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Other details

  • Job Family Retail
  • Pay Type Salary
  • Job Start Date Tuesday, June 15, 2021
  • 132 Christiana Mall, Newark, DE 19702, USA