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Key Holder

132 Christiana Mall, Newark, DE 19702, USA Req #351
Monday, June 14, 2021
The Key Holder is responsible for partnering with the Store Management team in the overall day-to-day operations of the store, product placement, superior customer service standards, achieving sales goals, and loss prevention.

Essential Duties and Responsibilities 
Be the driving force behind the ALEX AND ANI message of positive energy
Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers 
Operate cash registers, manage financial transactions, and balance drawers
Ensure the highest level of customer service by assisting customers with concerns and exchanges
Introduce promotions and sale opportunities to customers
Consistently upholds a neat, clean and organized store and stockroom
Assist in visual presentation standards and ensure the store is replenished at all times
Maintain compliance with Retail Operations Policy and Procedures
Ensure the appropriate execution of merchandise handling procedures
Assist with the protection of all company assets, controlling internal and external loss
Completes all additional duties and projects as assigned

Travel
This position requires limited travel (0-25%)

Qualifications and Requirements
One to two years of Retail Sales experience
Excellent communication, delegation, follow-up, and time-management skills
Proven ability to multi-task and direct activities at all levels
Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
The ability to read, write, and perform basic math
The ability to stand and walk for extended periods of time
Capable of lifting up to 40 pounds
Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Other details

  • Job Family Retail
  • Pay Type Hourly
  • Job Start Date Monday, June 14, 2021
  • 132 Christiana Mall, Newark, DE 19702, USA