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Store Manager

132 Christiana Mall, Newark, DE 19702, USA Req #25
Saturday, June 12, 2021

A successful Store Manager will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. The Store Manager is also responsible for managing all store operations and activities to ensure profitability.

Essential Duties and Responsibilities

Be the driving force behind the ALEX AND ANI message of positive energy

Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers

Operate cash registers, manage financial transactions, and balance drawers

Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

Ensure team is operating with highest level of customer service at all time

Ensure all customer issues are resolved in a timely manner and in alignment with company policy

Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals

Ensure the execution of ad set and visual merchandising standards

Provide regular coaching and feedback to staff and ensure sales goals and results are communicated to all associates throughout the store

Communicates all Retail Communication and HR Communication memos to team

Consistently upholds a neat, clean and organized store and stockroom

Assist in visual presentation standards and ensure the store is replenished at all times

Maintain compliance with Retail Operations Policy and Procedures

Participate in and lead open and close procedures

Manage merchandise processing, including tracking of company assets through inventory control

Manage staffing, orientation and training to ensure competent associates are hired, trained and scheduled to properly service our customers; develop and coach store personnel in the areas of brand/product knowledge, solution selling, standard operating procedures and customer satisfaction

Oversees the protection of all company assets, controlling internal and external loss


This position requires limited travel (0-25%)

Qualifications and Requirements

Minimum of five years of Retail Sales experience

Two years of management experience

Excellent communication, delegation, follow-up, and time-management skills

Proven ability to multi-task and direct activities at all levels

Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

Ability to motivate sales teams

Exceptional organizational skills

The ability to read, write, and perform basic math

The ability to stand and walk for extended periods of time

Capable of lifting up to 40 pounds

Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other details

  • Job Family Retail
  • Pay Type Salary
  • 132 Christiana Mall, Newark, DE 19702, USA