IT Support Engineer
The IT Support Engineer is essential to Aquent’s Engineering Team. You will get to be a part of a growing business that works on new projects and initiatives company wide. Not only is Aquent a company that provides marketing and design staffing solutions to much of the Fortune 500, but it’s also a place where work sometimes feels like play, and where you’ll meet tons of motivated and forward-thinking people. We’re consistently rated best in the industry because of our results-oriented service, and we want to keep the trophies coming!
We're hiring an IT Support Engineer on a 3-6 month basis to cover a maternity leave.
The ideal candidate will work either from our Boston or Seattle office 3-5 days per week, 9-5 PM (Local time). When you're not in our office you'll work from home.
501 Boylston Street Third Floor, Boston, MA 02116
1-2 years experience is preferred.
Provide first level support for internal staff and talent resolving laptop (PC, Mac, and Chromebook), mobile devices, network issues, software support, account login, and A/V issues
Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system
Provision and deprovision hardware, user accounts, software, and cloud-based applications such as Okta, G Suite, and Active Directory
Troubleshoot issues effectively – know when to use your resources and when to escalate
Assist with account management and purchasing of hardware for the team and help maintain inventory levels
Prioritize and manage personal and team tickets and evaluate/execute urgent tasks as needed
Investigate malware, PUA alerts, and other security related incidents, along with patching machines/vulnerabilities
Identify ways to streamline common processes and ensure we maximize value within IT
Assist with other technical projects and tasks as needed
Documentation Support: Creation and adherence to documented procedures
Ability to work off hours and support our international offices
1-2 years experience in a technical role supporting Windows and macOS systems
Must be customer focused, approachable, and eager to help others
Interested in learning and taking on increasingly complex tasks
Strong organization and task management skills
Able to work independently and within a team environment
Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work
Scripting knowledge and an “Automation Mindset”
Bachelor's Degree in Information Technology or related
Work/life balance: we say it, we mean it
We celebrate out-of-the box thinkers and believe in promoting from within
Generous benefits package: medical, vision, and dental benefits, generous 401(k) plan, FSA, tuition reimbursement, paid sick/vacation time and more
Vacation when you need it: unusually generous and flexible vacation offered; we believe in rewarding hard work as you achieve your goals
Free use of company's Hawaii beach house
Individualistic Approach: Aquent encourages adding a personal touch to your work; we don't believe in a "one-size-fits-all" approach
Industry Reputation: we're the world's largest Creative staffing firm
We are a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond.
Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- Pay Type Hourly
- Boston, MA, USA
- Seattle, WA, USA