Marketplace Operations Administrator (Contract Role)

Virtual Req #206
Tuesday, June 1, 2021

As a thought leader in our industry and a technology-driven organization, Aquent always looks to push the envelope. Want to spearhead the process to imagine and deliver disruptive solutions? Want to do it within a fast-growing, innovative, organization with a 30-year track record? Keep reading!

The Aquent | Scout Marketplace has transformed how many Fortune 500 companies interact with external recruiters, by using AI to match each job posting with the best recruiter for the job. As a product manager, you will drive further improvements to optimize the Marketplace for both sides, and design new service offerings around it.

The role of the Marketplace Operations Administrator is to provide Scout and appropriate stakeholders with exceptional customer service throughout their relationship with Scout.

The Marketplace Operations Administrator's responsibilities include:

  • Management and creation of Google Forms to assist with streamlining of team processes.

  • Reviewing existing tableau reporting, creating a list of reports that are broken or no longer serve their intended purpose.

  • Pulling of tableau report to respond to questions that come to the Marketplace team in regards to the type of SFs that can fill certain roles.

  • Assistance with editing and formatting of department SOPs, and posting to internal intranet as created

  • Updating of Scout Toolkit with information as provided by the marketplace team.

  • Answering Scout phone lines and routing accordingly.

  • Answering questions about from a canned response bank, and escalating any other more advanced queries to the appropriate parties.

  • Other duties as assigned by Manager.

You are:

  • Able to communicate technical information in simple terms

  • Interested in (or have experience with) tableau reporting + advanced excel functions

  • Able to multitask and prioritize among competing tasks, manage time effectively and adhere to deadlines

  • Highly organized and collaborative while maintaining sharp attention to detail

  • Exceptional at communicating with both internal and external parties

  • Able to work independently

  • Naturally curious & on the lookout for continuous improvements

-This role will be for a 6 month contract with possibility to extend or go perm 

About Aquent
We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond. 
We are a global workforce solutions company that helps organizaveteran status, and other legally protected characteristics.Bachelor’s degree or equivalent experience.

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Other details

  • Pay Type Hourly