Program Manager

Virtual Req #188
Thursday, June 3, 2021

Manage the overall programmatic functions of our MSP Client accounts, including order management and client care.  

  • Dedicated to one or a group of clients within an industry

  • Act as Aquent’s primary point of contact for MSP

  • Act as a liaison between sales and delivery

  • Work with Industry Managers to ensure accuracy and compliance 

  • Work with account team to:


  • Work with Recruiters to identify and redeploy Talent coming off an assignment

  • Ensure compliance with all client requirements as set forth in the agreement

  • Seek opportunities to add value to the MSP relationship 

  • Responsible for setting appropriate expectations with client and educating the client to enrich satisfaction and partnership

  • Ensure Aquent is in the right segment categories

    • Anticipate clients’ upcoming needs

    • Act as MSP’s advocate within Aquent’s organization and Aquent’s advocate within the MSP organization through the use of data to drive outcomes, specifically Partnership Performance Data and Reverse Scorecarding

    • Evaluate scorecard results and implement improvement strategies to meet and/or exceed client minimum expectations

    • Lead Program Partnership Discussion with MSP program which includes data gathering, analysis and presenting solutions


  • Act as liaison between Recruiting Agent and MSP to ensure Recruiter has a full understanding of job requirements and is fully set up for success

  • Qualify client orders

  • Drive recruitment strategy with order prioritization

  • Push the client for more information when necessary

  • Conduct intake call with Recruiter to share all information and ensure full understanding of order, client, culture, etc.

  • Work with Recruiter and Recruiting Leader to manage submittals, time to submittal, and identify obstacles

  • Work with MSP to obtain timely feedback

  • Drive submitted candidates to shortlist and shortlist candidates to interview stage

  • Leverage competitive landscape to encourage the client to move forward

  • Communicate effectively and productively with client, recruiter, recruiting leader, account director 

  • Work collaboratively with Recruiting Agent to coordinate and set up Client Interviews

  • Assist with the negotiation process with Talent and Client to close offers

  • Work with Shared Services to set up onboarding


  • Open doors for managed staffing through the program

  • Uncover opportunities for EOR  expansion

  • Assist Aquenters on tasks not related to their clients as necessary and when able.

  • Regularly meet with Recruiters, Program Managers, Program Coordinators and Recruiting Leaders to publicize their job openings and Talent coming off an assignment and to identify available Talent appropriate for their clients.

  • Works with PC to ensure timely and accurate completion of payroll and PO extensions as needed

  • NPS, Scorecards

    Industry Knowledge, Networking and Subject Matter Expertise

    • Make every effort to remain up to date on the latest trends and developments regarding their clients and marketing/design trends relevant to their clients.


    • Strong consultative skills.

    • Self-directed.

    • Excellent communication skills (oral, written and presentation).

    • Curious, self-learner motivated to push the envelope of their knowledge and skills.

    • Enthusiastic about leveraging technology.

    • Excellent relationship builder.

    • Loves the feedback and responds positively to it.

    • Very strong on organization, prioritization, and multi-tasking


    • Proven capability to succeed in a matrix business environment.

    • Previous account management experience highly desired.

    • Previous recruiting experience highly desired.

    • Subject matter expertise in marketing and/or design.

    • HR Experience would be helpful.

    • 4-year degree highly desired.


About Aquent:

We are a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond. 


Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Salary