Acclara - Patient First Financial Excellence

Payment Center Representative

10713 W Sam Houston Pkwy N, Houston, TX 77064, USA Req #174
Tuesday, April 27, 2021
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.

Job Summary

We are looking for a Call Center Representative for our Payment Center Department, that will be the liaison between our company and its current patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior.

Responsibilities
 

  • Manage large amounts of inbound and outbound calls promptly
  • Follow communication “scripts” when handling different topics
  • Receive electronic payments from patients
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative metrics

 

Skills
 

  • Previous experience in a patient support role
  • Track record of over-achieving quota
  • Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Patient focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively

 

Qualifications

  • High school diploma, or equivalent required  
  • Preferred minimum 1 year of high call volume experience

 

 

Acclara is an Equal Opportunity Employer

Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Job Family Operations
  • Pay Type Hourly
  • 10713 W Sam Houston Pkwy N, Houston, TX 77064, USA