Acclara - Patient First Financial Excellence

Patient Services Support Rep

10713 W Sam Houston Pkwy N, Houston, TX 77064, USA ● 1500 Market St, Philadelphia, PA 19102, USA Req #150
Tuesday, April 27, 2021
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.

The Support Service Representative handles all in-depth research regarding patient’s self-pay, insurance and/or bad debt balances. The Support Service Representative effectively explains policies and procedures and refers each account for proper resolution and provides feedback to the department where the concern originated via the CU or Host system. The Support Service Representative must be familiar with a variety of the field's concepts, practices, and procedures, including patient and insurance billing and relies on extensive experience and judgment to plan and accomplish goals. The core responsibilities of a Support Service Representative are to secure payments via the payment center, research, insurance/adjustment identification to ensure proper account resolution and provide proper feedback to all departments within 24-48 hours of receipt of the request.  This position requires the ability to work independently, accomplish goals, excellent customer service and communication skills, creativity, patience and flexibility.  Support Service Representatives rely on guidelines established by the organization to perform job functions and work under general supervision in a moderately fast paced environment.  Support Service Representatives usually report to the department lead or supervisor.

 

 

EDUCATION & WORK EXPERIENCE:

High school diploma or equivalent.  A minimum of two years’ previous work experience as a customer/client service representative is desired.  Must have full understanding of customer service and insurance follow-up processes (i.e. Billing, Collections, Managed Care, Medicare, Medicaid and Commercial Practices), and well developed inter-personal skills.

 

 

REQUIRED JOB KNOWLEDGE & SKILLS:

  • Excellent verbal and written communication skills
  • Reliable attendance record
  • Basic knowledge of EOB’s, CPT & ICD-9&10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals   
  • Good problem-solving skills
  • Ability to learn / stay abreast of relevant policies
  • Computer literate / able to use basic functions of a computer
  • Ability to type a minimum of 30wpm
  • Detail oriented and well organized
  • Ability to perform under pressure in a calm manner
  • Basic math skills
  • High degree of accuracy
  • Positive attitude
  • Flexible
  • Team player

 


CORE RESPONSIBILITIES & JOB FUNCTIONS:

 

Core responsibilities include but are not limited to the items listed below:

·        Provide Patient Friendly Customer Service

·        Review and Interpret Patient Statements, Balance and basic knowledge of Client Contractual Terms/Agreements (as needed)  

·        Obtain Supporting Documentation Regarding Patient/Client Follow-up Efforts

·        Identify Contractual & Administrative Adjustments 

·        Assist & Resolve Patient Inquiries/Requests a 24-48 Hour Period

·        Hospital billing, EOB translations, account resolution

 

Our Culture

  We work hard to make Acclara great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.

      Put the Patient First: The philosophy behind our approach is simple: drive revenue by putting the patient first. While our philosophy is simple, the key to our success is in the details.

        Hard Work, Diligence to Every Detail, and Passionate Service

 

 

Other duties as needed and assigned by management.

 


 

WORK ENVIRONMENT:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually moderate
#zip
Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Job Family Operations
  • Pay Type Hourly
  • 10713 W Sam Houston Pkwy N, Houston, TX 77064, USA
  • 1500 Market St, Philadelphia, PA 19102, USA