Cosmetic Concierge - Maitland

151 Southhall Ln, Maitland, FL 32751, USA Req #1260
Thursday, June 10, 2021

NOW HIRING- Qualified candidates with great customer service to join our Cosmetic Concierge -Patient Scheduling Department. This environment is a fast paced Inbound Call Center for a well-known medical company. We pride ourselves in becoming the largest dermatology practice in the country, with no plans on stopping! We are committed to provide the best experience and care for our patients.

Duties and Responsibilities of a Concierge:

  • Be the direct contact for in-bound/out-bound calls for new and existing patients
  • Set up patient appointments/follow-ups for our locations across the US
  • Consult with patients about specific services offered per location
  • Will work independently but with a team player mentality
  • Problem Solving and effective communication skills
  • Comply with HIPAA patient confidentiality regulations
  • Handles 3 screen monitor use
  • Ability to handle 150+ calls daily

Experience Preferred for a Concierge:

  • Passion for the aesthetic and cosmetic industry
  • 1+ year(s) in a high volume call center
  • 1+ year(s) experience with Back-to-back calling
  • 1+ year(s) with Microsoft Excel, Word, Outlook, and Notepad
  • 1+ year(s) Medical terminology is a plus
  • 3+ years in customer service
  • Familiar with Nextgen and Cisco system
  • Bilingual is a plus

Requirements for a Concierge:

  • Must be willing to work according to department needs, including- overtime, holidays, and emergency shifts
  • Attendance and Punctuality a MUST (This is mandatory during training; no exceptions)
  • Ability to multitask and time manage efficiently
  • Comfortable with prolonged periods of sitting or standing with intermediate breaks
  • Complete Pre-employment screening such as: background check and drug testing
  • HS Diploma or equivalent education

Compensation/ Benefits:

  • Incentives and Referral Program
  • Benefits packages
  • PTO/6 Paid Holidays/Floating Holiday/Vacation Time
  • 401K

Other details

  • Pay Type Hourly
  • 151 Southhall Ln, Maitland, FL 32751, USA