Social Media Specialist

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #2589
Friday, May 28, 2021


Alta Resources is Hiring!

The Social Media Specialist will be responsible for ensuring overall company compliance is met for all social media activities across all programs.  This includes monitoring social media activities for appropriateness, as well as potential adverse events and product quality complaints.  This position requires a critical thinker who can multi-task through multiple applications while understanding brand strategies and helping the team to achieve brand objectives.  It requires individuals to have a creative side as well as confidence in writing in an open consumer
forum.  This may include, but is not limited to, monitoring and moderation of blog content, video streams, and picture postings.


ESSENTIAL DUTIES AND
RESPONSIBILITIES
includes the following. Other duties may be assigned.


Monitor
social media activities and have the ability to identify adverse events,
product quality complaints, and inappropriate content per defined procedures
and guidelines


Fuel
discussions around product-related news, tips, and insights as well as provide
client with consumer insights that could assist in innovation, improvement, or
product development


Multi-task
in various websites, each with its own objective


Discern,
analyze, and evaluate written and visual mediums to form a solid judgment


Use
guidelines established by the client to moderate and reply to consumer comments
in a less formal environment (vs. email)


Identifies
and documents serious contacts as defined in SOPs. Escalates to management as
appropriate.


Follows
applicable Standard Operating Procedures (SOP) and Work Instructions (WI).


Handles
sensitive and private information in accordance with SOPs and regulatory
requirements.


Completes
daily tasks within pre-established timelines by appropriately prioritizing
multiple tasks within or across projects or cross functional teams with minimal
direction from management.


Meets
all identified team and client performance metrics, goals and deadlines in a
fast paced, ever changing, high performing team based environment. Provides
back up support to other teams as needed. 


Takes
the initiative to obtain and consistently upgrade product knowledge.


Builds
relationships and works closely with client, Alta co-workers, and all levels of
the organization in a positive manner to supply necessary updates and reporting
as needed.


Recommends
improvements to management in service, product, procedures, and/or packaging to
support operational excellence or to prevent future issues of a similar nature.


Report
any training needs or system error/discrepancies to the supervisor.


Complete
other tasks as deemed appropriate by supervisor.


Regular
attendance, punctuality and adherence to agreed-upon schedule of availability
are conditions of employment and essential function of this position.


LEADERSHIP RESPONSIBILITIES


Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Displays
a high level of confidence, enthusiasm and a positive attitude with the desire
to succeed and exceed customer expectations. 
Has a passion to serve others. 


Demonstrated
written communicator. Excellent interpersonal, verbal and written communication
skills. Ability to establish rapport, builds relationships and loyalty with
external and internal customers and coworkers, and remains tactful when
communicating negative information.


Demonstrate
an ability to display patience, empathy, and strong listening skills while ensuring
customer needs are fulfilled in a timely and satisfactory fashion.


Demonstrate
an ability to maintain composure while diffusing and professionally negotiating
a high-tension situation on a routine basis. Strong retention skills with the
ability to follow a process flow and/or script as needed.


Highly
self motivated with the ability to prioritize complex, diversified
responsibilities, multi task effectively and execute tasks with minimum
supervision. Strong organization and time management skills. Ability to remain
focused and productive with tasks that may be repetitive. Strong attention to
detail and accuracy.


Solid
logical decision making and troubleshooting skills with the ability to problem
solve in a timely and effective manner. Exercises good judgment. Takes
ownership of issues or questions and will escalate problems to the appropriate
person and follow up accordingly to the customer. Knows when to involve
supervisors.


Ability
to maintain a high level of confidentiality by handling sensitive and private
client and customer information in accordance to Alta Resources and Client's
policies and regulatory requirements. Understands and appreciates the risks and
consequences of inappropriate communication in a virtual environment


Embraces
change and is flexible to the needs of the business and team.


Proven
ability to meet deadlines and key metrics, work independently, as a team
player, and drive results in a fast paced, team based environment. Must be
willing to assist teammates and build strong relationships to achieve company
and department goals.


Ability
to accept and apply coaching and feedback from leadership.


Proven
track record of reliability and a strong work ethic is a must.


EDUCATION and/or EXPERIENCE 

High school diploma or equivalent (GED, HSED) is required; Bachelor's degree from four-year college or university preferred. 

Two years of customer service, public relations, or professional writing experience required. 

Industry experience or other service related industry within a corporate environment is desired.


Working knowledge of computer technology that includes: Intermediate MS Word, Social Media software and sites is required.


TECHNOLOGY
SKILL BASE


This
position requires a working knowledge of computer technology that includes:
Intermediate MS Word, Social Media software and sites. Ability to quickly learn
complex program and product knowledge, work on a PC, accessing and navigating
multiple software applications in a Windows environment. Intermediate to
Advanced knowledge and use of Microsoft Suite, primarily in Word, Excel,
PowerPoint, and Outlook is desired. Keying data entry efficiently and
accurately with proficiency in typing/keyboard is required. Individuals must
possess the ability to learn and understand new software and other technology
applications as introduced by the Client and Alta Resources.


LANGUAGE SKILLS


Ability to read and
comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in
one-on-one and small group situations to customers, clients, and other
employees of the organization.


MATHEMATICAL
SKILLS


Ability to add and subtract
two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using
units of American money and weight measurement, volume, and distance.


REASONING
ABILITY


Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or diagram
form.  Ability to deal with problems involving
several concrete variables in standardized situations.


OTHER QUALIFICATIONS


None in addition to those
previously noted.


 


PHYSICAL DEMANDS 


While performing the duties
of this job, the employee is regularly required to sit for up to eight hours,
and stand. Manual dexterity which allows the individual to use hands to type on
a keyboard, use a mouse and write are required, as is the ability to talk, and
hear.   The employee must occasionally
lift and/or move up to 25
pounds
.  Specific vision abilities
required by this job include close vision. 
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.


 


WORK ENVIRONMENT 


The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.  The environment
for which this position functions contains scents and fragrances related to
product samples that are necessary to have on site in order to complete the essential
job functions of this position or others positions within the same area.  Due to the nature of this work individuals
are required to be on-sight during hours designated by the Client, however, the
occasion will arise when the employee must be off-site due to business
functions.


 


 




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Other details

  • Pay Type Hourly
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America