Compliance Care Rep

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #2635
Thursday, June 10, 2021

Alta Resources is Hiring!

The Compliance Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or
prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve
work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. The Compliance Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.

the following. Other duties may be assigned.

as a company ambassador by delivering a high level of professionalism and
quality through the delivery of exceptional customer service and support by
utilizing strong verbal and written communication skills and effective
telephone techniques.

and problem solves customer's issues or concerns by providing solutions,
recommendations, replacements, gathering of sensitive information, and/or
detailed product information with a sense of urgency while using a positive and
empathic approach at all times.


complex compliance issues as Alta’s client may be regulated by a federal and/or
state government agency.

maintains, and processes pertinent paperwork and records with a high attention
to detail to ensure accurate data is entered in CRM, client systems, and other
technology as needed. Additional duties may include balancing of orders,
updating reports, assist in the final testing of new surveys, and some data

identify potential sales opportunities with customers regarding their product
needs, or up selling related products.

daily tasks within pre-established timelines by appropriately prioritizing
multiple tasks within or across projects or cross functional teams with minimal
direction from management.

all identified team and client performance metrics, goals and deadlines in a
fast paced, ever changing, high performing team based environment. Provides
back up support to other teams as needed. 

the initiative to obtain and consistently upgrade product knowledge.

relationships and works closely with client, Alta co-workers, and all levels of
the organization in a positive manner to supply necessary updates and reporting
as needed.

improvements to management in service, product, procedures, and/or packaging to
support operational excellence or to prevent future issues of a similar nature.

any training needs or system error/discrepancies to the supervisor.

other tasks as deemed appropriate by supervisor.

attendance, punctuality and adherence to agreed-upon schedule of availability
are conditions of employment and essential function of this position.


this position will not have responsibility for direct reports, the position
requires active leadership in the way of supporting strategic initiatives as
well as active personal development and application of the Six Sigma


perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential

a high level of confidence, enthusiasm and a positive attitude with the desire
to succeed and exceed customer expectations. 
Has a passion to serve others. 

interpersonal, verbal and written communication skills. Ability to establish
rapport, builds relationships and loyalty with external and internal customers
and coworkers, and remains tactful when communicating negative information.

an ability to display patience, empathy, and strong listening skills while
ensuring customer needs are fulfilled in a timely and satisfactory fashion.

an ability to maintain composure while diffusing and professionally negotiating
a high-tension situation on a routine basis. Strong retention skills with the
ability to follow a process flow and/or script as needed.

self motivated with the ability to prioritize complex, diversified
responsibilities, multi task effectively and execute tasks with minimum
supervision. Strong organization and time management skills. Ability to remain
focused and productive with tasks that may be repetitive. Strong attention to
detail and accuracy.

logical decision making and troubleshooting skills with the ability to problem
solve in a timely and effective manner. Exercises good judgment. Takes
ownership of issues or questions and will escalate problems to the appropriate
person and follow up accordingly to the customer. Knows when to involve

to maintain a high level of confidentiality by handling sensitive and private
client and customer information in accordance to Alta Resources and Client's
policies and regulatory requirements.

change and is flexible to the needs of the business and team.

ability to meet deadlines and key metrics, work independently, as a team
player, and drive results in a fast paced, team based environment. Must be
willing to assist teammates and build strong relationships to achieve company
and department goals.

to accept and apply coaching and feedback from leadership.

track record of reliability and a strong work ethic is a must.


school diploma or equivalent (GED, HSED) required. Post high school education
is preferred.

work experience in customer service, sales, training, or member retention
required. Industry experience or any other service related industry experience
is a plus.

to quickly learn complex program and product knowledge, work on a PC, accessing
and navigating multiple software applications in a Windows environment while
talking to the customer on the phone via a headset at the same time. Beginner
to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel,
PowerPoint, and Outlook is desired. Keying data entry efficiently and
accurately with proficiency in typing/keyboard is required. Polished phone
demeanor, tone and etiquette is required.


position requires a working knowledge of computer technology that includes, but
is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and
Microsoft Outlook. Must be able to effectively and efficiently utilize multiple
Internet search windows. Individuals must possess the ability to learn and
understand new software and other technology applications as introduced by the
Client and Alta Resources.


Ability to read and
comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in
one-on-one and small group situations to customers, clients, and other
employees of the organization.


Ability to add and subtract
two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using
units of American money and weight measurement, volume, and distance.


Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or diagram
form.  Ability to deal with problems
involving several concrete variables in standardized situations.


None in addition to those
previously noted


While performing the duties
of this job, the employee is regularly required to sit for up to eight hours,
and stand. Manual dexterity which allows the individual to use hands to type on
a keyboard, use a mouse and write are required, as is the ability to talk, and
hear.   The employee must occasionally
lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close
vision.  Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential



The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.  The environment
for which this position functions contains scents and fragrances related to
product samples that are necessary to have on site in order to complete the
essential job functions of this position or others positions within the same
area.  Due to the nature of this work
individuals are required to be on-sight during hours designated by the Client,
however, the occasion will arise when the employee must be off-site due to
business functions.

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Other details

  • Pay Type Hourly
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America