Alta Resources is Hiring!
The Business Analyst will be responsible for sourcing data, creating and maintaining reports, and analyzing operational performance. Internally this includes the creation of insightful visualizations, publishing of required daily, weekly, and monthly
reports and scorecards and the timely communication of important trends and suspicious outliers. Externally this includes providing reports for daily, weekly and monthly reporting for clients, as requested by operational leaders. In addition, he/she will support the identification of best practices through rigorous analysis and research. To effectively perform in this role, he/she will require building a network of close working relationships with Senior Leadership, Operations Directors, and Program Managers, as well as others across the organization.
The Business Analyst will possess a strong analytical skillset and proven experience validating and maintaining large data sets. He/she will be able to understand, analyze and synthesize: call center operations metrics, general business formulas, financial statements, regression analysis, and large data sets. This role requires a thorough understanding of data analysis and models. He/she will need to have strong working knowledge of all common analysis tools and formulae, as well as proven experience writing SQL and VBA.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
Design clear, concise data visualization that maximizes audience understanding
Solves complex problems by taking a new perspective using existing solutions
Forecast operational performance through the proactive use of predictive analysis
Validates and maintains large data sets
Interprets internal and external business issues and recommends solutions
Perform operational and financial analyses; proactively identifying and communicating trends, as well as suspicious outliers
Proactively enhance reporting capabilities and push towards automation wherever possible
Clearly communicate new features, conduct needed maintenance, and provide technical support on reports and dashboards
Routinely pull data from various sources as needed to generate reports
Collaborate with operational leaders, as well as clients, to generate and/or modify reports to highlight potential root causes to key issues as they arise
Provide analytical support on special projects around the organization on a one off basis
Be able to consistently manage their own tasks and workload, and proactively report status
Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position
Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of Six Sigma methodologies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
Analytical skills: Strong quantitative background and logical decision making; ability to create and troubleshoot detailed financial and operational models
Adept in working with raw data, integrating data from various sources, and preparing alternative methods of data presentation.
Strong interpersonal and leadership skills – able to build relationships and credibility at all levels of the organization
Presentation skills: Comfortable putting together storylines in PowerPoint
High energy and ability to work in a very fast-paced, team-oriented environment
Strong organizational, time management and planning skills. Strong attention to detail and accuracy
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four-year College or University required; Major or focus/concentration in Business Administration,
Finance, Mathematics, Accounting, Economics or Engineering is preferred.
- 5 years of proven analytical acumen in a professional or academic environment required.
- Call center experience preferred.
This position requires an advanced knowledge in computer technology that includes: Windows, Excel, SQL query writing (SQL Server), Microsoft ETL (SSIS preferred), Web Services, Visual Basic, DataMart, and the rest of the Microsoft Office Suite. Experience with common reporting and dashboard tools is required. Individuals must possess the ability to learn and understand new software
and other technology applications as introduced by Clients and Alta Resources.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to professionally respond to internal and external inquiries through written or oral communication. Ability to effectively present information to business leaders, clients, top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Familiarity with Six Sigma methodologies, as well as an understanding of how to calculate common statistical tests and interpret results is required.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and
hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close
vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. The environment for which this position functions contains scents and fragrances related to product samples that are necessary to have on site in order to complete the essential job functions of this position or others positions within the same
area. Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.
- Pay Type Salary
- Ft. Myers, FL, 12600 Gateway Blvd, Fort Myers, Florida, United States of America