Government Customer Service Representative I

6000 J St, Sacramento, CA 95819, USA Req #356
Friday, June 4, 2021

Student Government’s purpose is to lead the Sacramento State community in serving the diverse needs of Sacramento State students by promoting leadership development, shared governance, relationship building, community betterment, and lifelong personal and professional growth.

SUMMARY: The Customer Services Representative I will provide customer service at the ASI front office located in the ASI Government Office. Incumbents in this position are the front office contact for providing services to CSUS Students, ASI Board of Directors and Staff. Primary duties consist of implementation of the DOC grant process, reply to requested information from students; provide support to ASI Board, Staff, Departments and Programs. This is an entry-level position, open during the academic year. 


ESSENTIAL DUTIES & RESPONSIBILITIES

Adhere to and exemplify the ASI Declarations of Values.

Put students first when prioritizing work.

Respond courteously and accurately to requests for information.

Understand and implement the DOC grant process.

Learn names, faces, and functions of ASI Board Members and Staff.

Learn and know what the programs are and who the appropriate contact individuals are.

Continue to learn as much as possible about CSUS contacts, functions, and processes.

Other duties as required.


CORE COMPETENCIES

Collaborate with a diverse student population

Understand and follow oral/written directions

Listen and respond courteously to questions

Establish and maintain cooperative relations

Be flexible

Use initiative to learn ASI Services/Departments/Programs

Be resourceful in accomplishing tasks


MINIMUM QUALIFICATIONS

Enrolled in a minimum of 6 units at Sacramento State; maintain a minimum 2.0 GPA overall (for Student Assistant incumbents)

Student friendly attitude, adaptability and capacity to learn

Strong attention to detail and accuracy is required

Experience in the operation of a fax machine and copier is helpful

Excellent customer service skills, the ability to perform multiple tasks simultaneously

Basic experience with Microsoft word, excel, outlook


I work. I learn. I play. I am ASI

 

BACKGROUND CHECK

Depending on the position a background check (including a criminal records check) must be completed satisfactorily after the candidate is offered a position with Associated Students, Inc. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students, Inc. employees who apply for the position.

 

Associated Students is a nonprofit corporation and an auxiliary organization of California State University, Sacramento providing a wide range of programs and services to the students of CSUS.  Therefore, ASI employees are not state employees.  www.asi.csus.edu 

 

EEO

Associated Student Inc. is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

  

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, California State University, Sacramento has made crime statistics available on-line at www.csus.edu/police/cleryact.htm

Other details

  • Job Family Administrative Support
  • Pay Type Hourly
  • Hiring Rate $14.00
  • 6000 J St, Sacramento, CA 95819, USA