RMA Coordinator (Temporary Employment)
Waalwijk, Netherlands
Req #372
Tuesday, April 20, 2021
As a leading provider of innovative technologies for the treatment of Atrial Fibrillation (Afib) and related conditions, electrophysiologists and cardiothoracic surgeons around the globe count on AtriCure to deliver best-in-class solutions that can treat even the most complex cases. Our Isolator® Synergy™ Ablation System is the first and only medical device approved by the FDA for the treatment of long standing persistent Afib, our AtriClip Left Atrial Appendage (LAA) Exclusion System products are the most widely used LAA management devices worldwide, and we are expanding into pain management therapies. We invest in innovation, clinical science, and education to focus on improving lives for our patients’ worldwide.
We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.
We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.
POSITION SUMMARY:
The RMA Coordinator (Return Merchandise Authorization) will be responsible for coordinating with customers regarding merchandise returns including but not limited to handling complaints, following up with internal teams, arranging pick-ups, and fulfilling replacement of AtriCure products.
Essential Functions of the position:
- Complaint handling
- Replenishment outbound orders (hardware/disposables)
- Return order fulfilment (EU/Export)
- RMA Administrative transactions
- Communication between internal and external customers
- RMA reporting
- Weekly Stock reconciliation
ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:
- Ability to work under fast-paced conditions
- Ability to make decisions and use good judgment
- Ability to prioritize various duties and multitask as required
- Ability to successfully work with others
- Dotted line to Senior Manager, Technical Service EMEA
BASIC QUALIFICATIONS SKILLS & REQUIREMENTS:
- MBO degree
- Minimum 2-3 years’ experience in supply chain, customer service or sales support
- Strong written/verbal communication in English is a MUST.
- Ability to work in a variety of systems (ERP systems, CRM, Service Management Systems, WMS/TMS)
- Basic import and export knowledge
- Home-base: AtriCure Service Center, Waalwijk
PREFERRED QUALIFICATIONS:
- Strong Excel skills
- Written/Verbal communication in German or French
- Experience in the medical device field
Other details
- Job Family Operations
- Job Function Operations
- Pay Type Hourly
- Employment Indicator Non Manager
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