Desktop Technician I

Madigan Army Hospital, 9040 Jackson Ave, Joint Base Lewis-McChord , Washington, United States of America Req #2587
Tuesday, March 9, 2021

Job Description

Umyuaq is currently searching for a Desktop Technician Level 1 to provide support, maintain, configure, and sustain the WAN, LAN, and WIFI environment at Madigan Army Medical Center (MAMC) located at Joint Base Lewis-McCord (JBLM) Washington (WA). Also, the Help desk Technician must support the resolution of desktop related incidents.

Our ideal candidate:

  • 2+ years of desktop support and troubleshooting experience
  • 2+ years of help desk ticketing systems experience
  • Strong communication skills
  • Interact with various 3rd party support groups to escalate/resolve Incidents and Problems.
  • Display and promote a professional sense of urgency.
  • Assist with customer inquiries.
  • Diagnoses troubleshoot, and repairs customer and network troubles.
  • Monitors route and executes restoration in the event of a service interruption and proactively respond to potential problem areas to ensure network integrity.
  • Performs preventive/scheduled maintenance and inspections on equipment and the critical infrastructure
  • IT support relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7 and higher) and MAC (OS X), and peripherals
  • Basic understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command
  • Responsible for technical break/fix support for all IT systems currently deployed in production
  • Interface and maintain effective communication with business users and other IT team members when analyzing, updating, and resolving tickets
  • Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end-users to reference in the IT User Knowledge Base
  • Must have reliable transportation and valid Driver's License

Additional Duties and Responsibilities

  • Ability to adhere to a schedule
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively

Professional IT Certifications and Experience

  • Information Assurance Technical Level II (IAT-II), CompTIA or A+, Network+, Security+, Microsoft MCP, Cisco CCENT
  • Experience supporting VPN, Active Directory, LDAP servers, and more.
  • Experience with Firewalls
  • Active "Secret" Clearance
  • Candidates must be able to pass Local, State, and Federal Background Investigation.


Job Type: Full-Time

Other details

  • Pay Type Salary
  • Madigan Army Hospital, 9040 Jackson Ave, Joint Base Lewis-McChord , Washington, United States of America