Information Technology Support Specialist

5577 Youngstown Warren Rd, Niles, OH 44446, USA Req #199
Sunday, June 13, 2021
Team environment, newly constructed offices, state of the art technology, and a long standing commitment to our employees and the community are just a few of the reasons to consider joining our team!

We are currently seeking to hire an Information Technology Support Specialist to join our Corporate Information Technology team.



  • Change backup tapes as needed.
  • Provide advance support to the end users at Cafaro Company.
  • Diagnose hardware and software problems and replace components as needed.
  • Provide root cause analysis on common problems with the users and present permanent resolution to the problem.
  • Maintain a full Technology Equipment Inventory list.
  • Image PC’s as needed.
  • Recommend changes to the existing processes to drive better performance and a more efficient work atmosphere.
  • Research new technology and recommend it for implementation.
  • Manage all printers and peripherals in the company.
  • Analyze existing equipment performance and logs for any signs of failure.  Determine the root cause and resolve.
  • Create Knowledge base articles regularly and train as needed.
  • Plan and communicate any down time of any production equipment.
  • Work as a team player with all others in the Information Technology department as others may request help on projects.
  • Act as the on call representative for the Information Technology department when needed.
  • Any other responsibility that may be tasked with.


  • Bachelor’s Degree in Information Technology or related field
  • Have the capacity to adapt to change with confidence
  • Ability to communicate effectively, both orally and in writing, with all levels of management, staff, business representatives
  • Must be available to work on-site Monday - Friday 8-5pm. Some nights and weekends required based on projects and scheduled outages.


  • Competitive Health Care Plan
  • Dental
  • Vision
  • Life Insurance
  • Paid Time Off
  • Wellness Plan including gym reimbursement
  • 9 Paid Holidays 
It is the policy of the Company to provide Equal Employment Opportunity to all employees and job applicants. The employment practices of the Company are conducted without regard to race, creed, color, national origin, disability, sex (except where sex is a bona fide occupational qualification as specified under the Equal Employment Opportunity Act of 1972), religion or age.

Other details

  • Pay Type Salary
  • 5577 Youngstown Warren Rd, Niles, OH 44446, USA