Program Manager, Membership

Carnegie Museums - Advancement & Community Engagement, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America Req #583
Friday, July 23, 2021
There's no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time.

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community. 

The Program Manager, Membership in the Advancement and Community Engagement office is responsible for expanding the scale and scope of membership programs and events at all four Carnegie museums and works directly with the Assistant Director of Philanthropic Engagement & Stewardship and the Director of Membership & Annual Fund. The ideal candidate is a creative event professional who is eager to create new and exciting engagement experiences for members.

 

EDUCATION AND EXPERIENCE: 

  • Bachelor’s Degree or equivalent combination of education and experience required.
  • Minimum of 3-5 years of progressively responsible experience in planning and managing special events and/or programs for a wide range of age groups.
  • Three – five years of supervisory experience preferred.  
  • Experience working in non-profit educational or cultural organizations preferred.
  • Experience working with teams of volunteers preferred.  

 

KNOWLEDGE, SKILLS, ABILITIES:  

  • Must possess excellent verbal, written, and organizational skills.
  •  Exhibits the collaborative and adaptive nature necessary to foster strong relationships.
  • Exercises sound judgment, tact, and diplomacy with members, donors, visitors, volunteers, and museum staff.
  • Ability to work simultaneously on multiple projects in a complex and fast-paced work environment.
  • Must be able to work under pressure, prioritize, and adapt strategies to meet multiple deadlines.
  • Raiser’s Edge and Luminate knowledge a plus.
  • Evening and weekend work is required.

 

PHYSICAL REQUIREMENTS: Ability to move about for long periods of time. Moderate lifting up to 25 lbs. is required. 

 

PRINCIPAL ACCOUNTABILITIES:

  • Work with the Assistant Director of Philanthropic Engagement & Stewardship and the Director of Membership & Annual Fund to develop virtual and in-person membership programs and events designed to drive member engagement and enhance membership acquisition and retention initiatives.
  • Manage all aspects of membership event design, production and logistics for a wide range of members at all levels of membership, including teens, seniors, families, young professionals, and more.
  • Works directly with the IDEA Council to advance the council’s mission and to develop events, programs and initiatives that deepen CMP’s commitment to creating a culture that fosters inclusion, diversity, equity and access across the organization.
  • Collaborate with the Director of Membership & Annual Giving and the Education teams to create events and programs designed to grow and engage members for a newly formed membership for teenagers. Work with the Membership team to create print and digital marketing assets to advertise and promote teen memberships and associated events and programs.
  • Actively pursue creating additional membership opportunities and experiences for current or planned events and programs at all four Carnegie museums.
  • Represent and promote CMP’s membership program in public at external events, including corporate events, community events, conferences, etc.
  • Create and manage event and program budgets. Prepares budgets for events, monitors revenues and expenditures, issues purchase orders, and reviews and codes expense invoices.
  • Plan and manage all event logistics: develop timelines, schedules and floorplans; submit and coordinate technology requests for both in person and virtual events; organize staffing needs, update webpages; develop invitation lists; track and record event registrations; setup and breakdown events; etc.
  • Coordinate event logistics and procedures with internal staff across multiple CMP departments for needs such as event staff, volunteers, security, AV, scheduled use of facilities, and other assets for onsite, offsite, and virtual events. Disseminate all event needs, details and logistics to the appropriate teams and contacts throughout CMP.
  • Manage and oversee various outside vendor relationships for all aspects of membership events, including catering, invitation printing and mailing, entertainment, decoration, photography, and more.
  • Work collaboratively with the Membership team to manage invitation lists and create event descriptions, copy and content for a wide range of print and digital assets, including flyers, onsite signage, email invitations, renewal and acquisition solicitations, social media ads, and more.
  • Define and measure performance metrics by producing both quantitative and qualitative reports on attendance data, member subset participation, member feedback, surveys, etc. Utilize the defined performance metrics and member feedback to conduct reporting and debriefing meetings to evaluate, refine and adjust event strategy, as needed.  
  • Performs additional special projects and support as needed to meet the goals of the department.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:

  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check
  • FBI Fingerprint Criminal Background Check

Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity



The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.

  

*GUIDANCE ON ESSENTIAL FUNCTIONS:
 

The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources.

A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential.

B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function.

C. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential.

D. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis.

E. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential.

F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential. 

G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.

Other details

  • Pay Type Hourly
  • Carnegie Museums - Advancement & Community Engagement, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America