Lead Concierge - Shoresmith Condominiums
Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!
THE ‘OMG!’ CULTURE
Own the Values. Make it Fun. Get it Done.
Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.
We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.
THE BRASS TACKS
•Determines work assignments during their shift.
•Assists the Community Association Manager with regular community announcements via the BuildingLink email module and bulletin board communication
•Maintains up to date information of events, both current and future, occurring in region
•Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
•Answers the telephone in a pleasant and professional manner within three rings
•Coordinates requests, comments and reservations through property intranet service
•Communicates key updates and information to team members and management in a timely manner
•Assists the Community Association Manager with resources for all Shoresmith residents and owners including:
•New resident orientation.
•Coordinates in-home services such as mail, deliveries, housekeeping.
•Coordinates travel and transportation services such as taxi, limo.
•Assists the Seattle Support Center with coordinating move in-out fees.
•Coordinates the database input (buildinglink.com, DoorKing etc.).
•Coordinates light business services, and other services as requested.
•Coordinates key access functions
•Coordinates access to units for service providers
•Assists the Community Association Manager with the monthly report by providing data on concierge activities, resident moves in/out fees.
•Coordinates proper building safety and security measures under the direction of the Community Association Manager.
•Ensures team maintains a clean, neat and orderly desk at all times.
•Ensures team observes Columbia Hospitality Values throughout each day.
•Ensures that all operating and service standards are followed with the other concierge sharing their shift.
•Responds to all resident and guest requests/inquiries in an expeditious manner.
•Performs other tasks as assigned
THE NITTY GRITTY
•Two or more years related local experience and/or training; or equivalent combination of education and experience.
•Excellent verbal skills.
•Excellent leadership skills.
•The ability to read, write and speak English fluently is required to analyze, and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
•Ability to write routine reports and correspondence.
•The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above.
•Must be familiar with Microsoft Word, Excel, Outlook and other computer programs.
•Have a professional, friendly, and enthusiastic demeanor.
•Be detail-oriented and have exceptional organizational skills.
•Be reliable and punctual.
•Have the ability to multi-task and work in a fast-paced environment with shifting priorities.
PHYSICAL ASPECTS OF THE POSITION:
•Sitting, speaking and hearing, and the use of hands to finger, handle or feel is necessary 100% of work time.
•Reaching with hands and arms to answer telephones, retrieve data, etc. is required for up to 90% of work time.
•Standing, walking, stooping, kneeling and crouching or crawling is required for up to 75% of work time.
•Lifting up to 25 pounds is required for 40% or less of work time.
•Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision, and depth perception are required to successfully perform the duties of this position
•Must be accountable for completion of tasks according to established policies and procedures for timeliness, appearance, and safety. Must have knowledge of proper Operating Procedures relating to service and standards. Exercise excellent public relations skills while maintaining good relations with residents and guests. Anticipate potential problems and follow through with appropriate solutions, seeking assistance as necessary.
*Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan
• 401K Match
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform
THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty
- Pay Type Hourly
- Shoresmith Condominiums, 1170 Republican Street, Seattle, Washington, United States of America