Spa Director - Palm Mountain Resort & Hotel Zoso

Hotel Zoso, 150 S Indian Canyon Dr, Palm Springs, California, United States of America ● Palm Mountain Resort, 155 South Belardo, Palm Springs, California, United States of America Req #4166
Friday, June 11, 2021

Complex Spa Director

Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!


Own the Values. Make it Fun. Get it Done.

Palm Mountain Resort & Spa is located in the heart of Palm Springs, just a block away from the famed Palm Canyon Drive. Scenic grounds feature a spectacular new sunning terrace complete with climate-controlled pool, hot tub and misters as well as courtyard space for gathering, and fire pits for cool evenings. The Resort offers 142 graciously appointed guestrooms and suites, many featuring private balconies or patios to take in the striking views of the San Jacinto Mountains. A peaceful oasis for travelers, The Spa at Palm Mountain Resort offers rejuvenating treatments to guests and locals.

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.


• Oversees and supervises the day-to-day operations of the Spa Department for the Complex Hotel properties

(hotelZoso and Palm Mountain Resort & Spa)

• Responsible to ensure the overall cleanliness of the facilities

• Develops, coordinates and promotes Spa programs to maximize guest enjoyment and revenue

• Maintains efficient operations, and adherence to established safety and quality standards

• Ensures safe work environment, immediately reporting unsafe conditions or equipment

• Maintains a variety of retail goods and spa products for purchase

• On-going communication with all departments and ensures all staff members are informed of updates, changes and/or problematic situations

• Responds to internal and external inquiries and complaints and maintains favorable guest and employee relations

• Prepares annual department income and expense budget. Generates daily reports detailing budget, revenue and expense information

• Reviews market information to determine trends and identify guest’s needs

• Audit’s customer billing A/R and codes A/P invoices weekly

• Downloads and balances Spa Sales/Discount reports monthly

• Audits payroll on a bi-weekly basis. Responsible for the daily reconciliation of Time entries, filing of personnel paperwork and bi-monthly distribution of paychecks for the department

• Balancing therapist sales and discount reports bi-weekly for payroll additional pay of tips & commission

• Additional duties may be assigned


• Bachelor’s Degree (BA) from four-year college or university, or three to five years Spa Supervisory or equivalent combination of education and experience

• Must be licensed in California as a Massage Therapist and willing to conduct treatments
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization

• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above

• Must be familiar with Microsoft Word, Excel, Outlook,and other computer programs

• Must have the ability to multi-task and work in a fast-paced environment with shifting priorities


*Eligibility of perks is dependent upon job status

• Values Based Culture

• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

• Company Contributed HSA/FSA Plan

• Company Sponsored Life Insurance Policies

• Employee Assistance Program

• PTO Plan

• 401K Match

• Team Member Outings

• Diverse Work Group

• “Columbia Cares” Volunteer Opportunities

• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)

• Upward Mobility Potential

• Discounted Lodging, Dining, Spa, Golf, and Retail

• Third Party Perks (Movie Tickets, Attractions, Other)

• Online Learning Platform


Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Other details

  • Pay Type Salary
  • Hotel Zoso, 150 S Indian Canyon Dr, Palm Springs, California, United States of America
  • Palm Mountain Resort, 155 South Belardo, Palm Springs, California, United States of America