Zoo Guest Services - PT

Zoo, 2070 Zoo Ln, Abilene, Texas, United States of America Req #13
Thursday, September 16, 2021

GENERAL DESCRIPTION

 

Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.

 

SUPERVISION EXERCISED

 

This position does not exercise supervisory duties.

 

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

 

1.    Greets and directs visitors to the Abilene Zoo as well as answer general questions.

 

2.    Provides administrative support for the Guest Service Managers and Assistant Managers.

 

3.    Assists with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.

 

4.    Process incoming and outgoing calls; process register payments, process reservation and visitation paperwork, equipment operation, and food preparation.

 

5.    Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

 

6.    Assist with guest surveys and other reports.

 

7.    May assist with other Guest Services operations.

 

OTHER JOB RELATED DUTIES

 

Perform other job related duties and responsibilities as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge of:

           

Administrative and office management principles, procedures and practices.

 

Basic math skills including: addition, subtraction, multiplication, division, and percentages.
 
General customer service.

 

The safe operation of equipment/vehicles.


Skill to:

           

Operate a computer and other office equipment.

 

Manage time effectively.
 
Provide excellent customer service and communicate clearly.

 

           Efficiently and accurately manage cash handling functions.

 

           Interact with zoo guests in a professional and courteous way.


Ability to:

           

Work in outdoor conditions and in extreme heat and cold.

 

Maintain confidentiality of client information.
 
Work independently.
 
Demonstrate a positive attitude and initiative.
 
Organize and plan work activities to meet deadlines.
 
Use resourcefulness and tact when dealing with upset customers.
 
Accommodate changing work priorities.
 
Communicate concisely both orally and in writing to both public and staff.

 

Follow and enforce the Abilene Zoo rules, policies and procedures.

 

           Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

 

           Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

 

Experience and Training Guidelines:

 

Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

 

Experience:

           

This is an entry level position, but preference may be given to individuals with previous customer service experience.

 

Education/Training:

           

A high school diploma, GED, or in the process of obtaining either is required.   

 

           License or Certificate:

           

No licenses or certificates are required.

 

Special Requirements:

 

Essential duties require the following physical skills and work environment:

 

Requires staff member to be a minimum of 16 years of age.

 

           With or without accommodation, ability to lift up to 50 pounds.

 

Must be able to work a flexible work schedule that may include nights, holidays, and weekends.

 

Must be able to work in outdoor conditions and in extreme heat and cold.

 

Train Operation requires staff member to be a minimum 18 years of age with valid Texas driver’s license.

 

           Food Handlers Permit will be required if preparing food.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $11.14
  • Max Hiring Rate $13.65
  • Zoo, 2070 Zoo Ln, Abilene, Texas, United States of America