Executive Assistant Casino Support Coordinator

6131 Telegraph Rd, Commerce, CA 90040, USA Req #2358
Wednesday, June 30, 2021
Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

This position is responsible for the administration of every aspect of the casino floor’s support staff, which includes Casino Dealers, Chip Attendants, Administrative Assistants, Promotional Poker Players, and Table Game Technicians, collectively known as “casino support staff.”  This includes, without limitation, maintaining lines of communication between management and casino support staffs to ensure departmental goals are met, and oversight of equipment and supplies related to smooth table operations on the floor.   


1. Administration of Workforce

a. Is familiar with job duties of all casino support staff and assists shift managers in overseeing their performance.  Assists departmental or floor management, helps set job expectations regarding pertinent areas of casino support staff’ responsibilities, such as demonstrating knowledge and skill necessary to perform the job, establishing criteria for guest services and professionalism, compliance with departmental policies and procedure and game integrity.

b. Processes employment related issues involving any casino support staff, including overseeing new hire orientation, schedule trainings, meal period review.

c. Works with management in holding casino support staff accountable for the performance of their jobs by administering coaching, counseling or disciplining when needed, and assist the Shift Managers with completing documentation for performance evaluations, leaves or absence, disciplinary or safety follow-up.    

d. Oversees the handling and ordering of all necessary forms, supplies and equipment for Casino Department, such as administrative forms, safety or gaming equipment, and employee uniforms. 

e. Must be able to create POs through Commerce Casino purchasing system.  

f. Performs all other work-related duties as assigned by Casino Management.  

2. Oversight of Gaming Objectives 

a. Contributes to operational issues as they develop and shares information with casino staff through regular attendance at Shift Manager’s meetings and at departmental preshifts.  Directs casino staff to conduct preshift meetings to address departmental concerns, review new policies or procedures, or direct handling of company or department training efforts.    

b. Reviews employees CTR training and ensures applicable personnel pass necessary testing or qualify for retesting.  

c. Optimizes floor and game action by ensuring all tables and equipment necessary for game action is ready for play immediately, including playing cards for Poker, and California section, Pai Gow Tiles, ordering dice cups, card vaults, numbered seals and table felts.

d. Assists in tournaments by ensuring giveaways and promotional items are ready for distribution and properly recorded.

3. Game & Technology Development.

a. Stay current and knowledgeable of all games and collections procedures, the roles and function of gaming vendors, and be aware of technology that can affect game integrity.  Demonstrate understanding of the casino’s technological updates, such as the dealer tracking system, Genesis and Dealer Management Program, as well as ability to perform Microsoft Word and Excel basics.

b. Keep an inventory of all Casino table technology.

4. Financial Accountability

a. Be accountable for supporting department’s financial goals and guidelines in all areas where expenses may be impacted.  Promote department objective by ensuring proper schedules for casino support staff based upon regular and seasonal business needs, including tournaments or other promotions.   

5. Documentation

a. Consistently document regular matters as well as atypical situations, in appropriate logs and memo to file, evaluation sheets, pink slips, or e-mails.  


Work Experience Required: 3 - 5 years management experience in a fast-paced business.           

Education: College degree in Management or equivalent combination of education and work experience.  

Physical Requirements:  Must be able to stand and walk no less than 8 hours per day and be able to lift a minimum of 25 pounds.

Other details

  • Pay Type Salary
  • 6131 Telegraph Rd, Commerce, CA 90040, USA