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Business Strategy & Analytics Manager

Charlotte, NC, USA Req #340
Monday, March 22, 2021

Position:                                Business Strategy & Analytics Manager

Department:                          Business Strategy & Analytics

Reporting Relationship:      Reports to Director of Business Strategy & Analytics

Status:                                   Full-Time (Exempt)    

 

Position Summary

The Business Strategy & Analytics (BSA) team at Tepper Sports & Entertainment, the parent company for the NFL’s Carolina Panthers and Charlotte FC, is actively seeking a Business Strategy & Analytics Manager to help drive business performance and fan experience in a fast-paced, entrepreneurial, high-performing work environment. 

 

This team member will have a direct hand in developing strategies for almost all departments of Tepper Sports & Entertainment, including ticket sales & service, corporate partnerships, community relations, digital & email marketing, retail, concessions, and stadium operations. 


Primary Responsibilities

  • Lead business intelligence, CRM, ticketing / pricing, and strategic projects primarily for the Panthers
  • Drive projects to improve revenues & profitability, business efficiency, and fan experience
  • Identify, structure, and solve key business and operational problems and opportunities
  • Build and present high-quality data visualizations, dashboards, presentations, and reports for organization-wide use, including executive management and third parties
  • Analyze sales and marketing campaign performance and deliver insight for how to iteratively improve engagement
  • Oversee maintaining and validating CRM, data warehouse, and surveys. Guide collection, organization, and expansion of these tools; maintain and enhance workflow rules and business logic
  • Support Panthers fan feedback initiatives through surveys, real-time feedback, and reporting
  • Provide recommendations to the Ticket Sales and Service leadership team on how best to leverage our CRM to execute on their strategic vision
  • Drive analysis behind optimizing season-ticket and single game pricing
  • Develop detailed financial and analytical models to further business performance and deal negotiation
  • Manage younger team members, including several direct reports, to deliver results
  • Other duties assigned as necessary.


Minimum Qualifications

  • BA/BS degree in a quantitative field
  • Five+ (5+) years of work experience within sports, preferably for a team
  • Advanced experience with SQL or other database languages
  • Power user of the MS Office suite (Excel, PowerPoint) and the Google suite (Slides, Docs, Sheets)
  • Experience managing people
  • Experience with Tableau or other data visualization tools
  • Must be flexible to work evenings and/or weekends and all Carolina Panthers, Charlotte Football Club and Stadium events, including events held on weekends, nights, and holidays
  • Must pass pre-employment screens

 

Preferred Qualifications

  • Experience with CRM (Microsoft Dynamics, Salesforce, KORE Software)
  • Experience with data science and statistical software (R, Python, SAS)
  • Experience with Ticketmaster/Archtics

 

Essential Functions

  • Ability to collaborate with cross-functional teams to achieve desired outcome
  • Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment
  • Strong analytical, project management and communication skills
  • Agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization
  • Demonstrated ability to meet deadlines in a dynamic environment
  • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.


Physical Requirements

  • Ability to sit, walk and stand for extended periods of time throughout the day.
  • Ability to focus on projects for periods of time.
  • Role routinely uses standard office equipment 
  • Lift at least 20 pounds

 

Work Environment

This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions) and remotely as assigned by management and based on current business needs.

Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
  • Charlotte, NC, USA