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Group Sales Account Executive - Panthers

Charlotte, NC, USA Req #344
Tuesday, April 6, 2021

Position:                                         Group Sales Account Executive

Department:                                  Ticket Sales & Services

Reporting Relationship:               Reports to the Group Sales Manager

Status:                                             Full-Time (Exempt)

Compensation                               Base salary plus commission



Primary Responsibilities:

  • Drive Revenue for Carolina Panthers Ticket Sales through various Group Ticket initiatives.
  • Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, etc.
  • Produce a high volume of outbound calls to communicate group ticket opportunities.
  • Provide solutions to prospects considering a group outing with a persistent and positive attitude.
  • Generate sales through cold calling, referral gathering, networking, and appointment setting.
  • Develop and maintain relationships with B2B and B2C buyers and organizations.


Sales & Service Responsibilities:

  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
  • Update customer records in CRM to document all appropriate details and information
  • Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
  • Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunities


Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Administrative duties including filing, answering phones, and providing support to other departments as needed
  • Other duties as assigned by Department Leadership


Minimum Qualifications

  • At least 1 year of ticket sales experience at the collegiate or professional level
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays
  • Must pass pre-employment screens


Preferred Qualifications

  • Experience with Microsoft Dynamics CRM and Archtics ticketing system


Essential Functions

  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills with a focus on motivating and innovating
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • Must be able to multi-task while managing time successfully


Physical Requirements

  • Sitting at desk and computer for long periods of time
  • Standing for extended periods of time
  • Must be able to lift 15 pounds at a time


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
  • Charlotte, NC, USA