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Mobile Ticket Team Member - 2021

Charlotte, NC, USA Req #379
Wednesday, May 26, 2021

Position:                                 Mobile Ticketing Team Member

Department:                          Ticket Operations

Status:                                    Game Day (Non-Exempt)

Pay:                                         $9/hour


Position Summary

This position will support the Ticket Operations department throughout the duration of home games by providing customer support for fans with mobile ticketing issues. 

Primary Responsibilities

  • Assist in the daily operation of the Ticket Operations department by aiding fans with downloading the Panthers Mobile App and accessing their digital tickets
  • Work all Bank of America Stadium events
  • Gain familiarity and utilize the Ticketmaster system including Archtics, TM Host and Account Manager
  • Perform daily customer service functions
  • Develop an understanding for customer accounts, ticket distribution and the Panthers Mobile App
  • Other duties as assigned

Minimum Qualifications

  • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
  • Must be detail-oriented and must be able to multi-task while managing time successfully
  • Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays
  • Good organizational and communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be willing to accept and embrace tasks as they are assigned
  • Must be dependable, accountable, and trustworthy
  • Work well in team environment
  • Strong customer service skills
  • Courteous and professional
  • Must pass pre-employment screens

Essential Functions

  • Standing for extended periods of time
  • Sitting and working at desk on a computer
  • Walking throughout the stadium which may include stairs
  • Lift at least 30 pounds


Work Environment

  • This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.
Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Hourly
  • Charlotte, NC, USA