Decision Engine & Case Management - Vice President, Decision Technologies
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at CreditOneBank.com and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn.
We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.
The Lead Decision Architect will provide strategic vision and oversight to the definition of a decision engine ecosystem, products, and delivery road-map that supports digital automation objectives. This person will drive application of industry leading decision engines for customer acquisition, cross-sell, and retention; personalized customer service offerings; and seamless omni-channel integration. He/she will effectively collaborate with business stakeholders and lead research, analysis, and definition of process optimization opportunities to ensure achievement of business outcomes.
Alignment and prioritization of automation opportunities with strategic goals and organization, sequencing, and implementation oversight of digitally-driven process improvements will be key measurements of success for this role. Establishment and facilitation of governance for business process automation, re-engineering and process optimization opportunities will be key function for this role.
The ideal candidate will seek opportunities across enterprise, build a blueprint for automation, and leverage industry best practices to design solutions. He/she will ensure initiatives transition smoothly through the life-cycle of opportunity identification, planning, and benefits realization.
Strategic transformation leader with proven record of accomplishment in the delivery of tangible business outcomes. Excellent communication skills with ability to interact with Executive Management and articulate complex ideas in easily understood business terms. Strong analytical and interpersonal skills, ability to navigate, influence and negotiate across organizations. Interact effectively with stakeholders and executives across business and functional operations.
Summary Essential Job Functions
- Assess current state, define future state, build strategy and roadmap
- Research available tools, capabilities, and recommendations for additions to ecosystem
- Evaluate, rationalize, and optimize leverage of existing investments
- Architect and design flexible, scalable solutions
- Define delivery road maps to accelerate value realization
- Identify and champion innovation opportunities
- Provide industry best practice direction and guidance
- Define customer journeys to deliver a seamless, consistent customer experience
- Govern automation of business process to deliver a stable, efficient operations
- Performs other duties as assigned
- Multiple industry experience – Telecommunications, Health Care, Financial Services
- Strong Marketing, Analytics, Technology skills
- Pega decision engine experience
- CRM, BPM strategy and planning experience
- Digital Process Automation experience
- Predictive Analytics including AI/Machine Learning
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms. Must possess the ability to effectively hear and communicate. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt.
Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
- Pay Type Salary
- 6801 S Cimarron Rd, Las Vegas, NV 89113, USA