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Account Manager

Woodland Hills, Los Angeles, CA, USA Req #544
Tuesday, June 1, 2021

Cross Country Healthcare is looking for top talent to join our team

 

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Account Manager is responsible for focusing on increasing revenue, margin, and market share by cultivating relationships with new and existing clients to secure and fill open contract opportunities.

ESSENTIAL FUNCTIONS:

· Develop a daily marketing plan to build and establish trusting relationships with clients by gaining an in-depth understanding of the school’s staffing trends and future needs.

· Effectively sell candidate profiles to client; highlight qualifications to attract client’s interest in scheduling an interview.

· Ensure client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.

· Work with client to determine contract openings; determine current need and look for additional business opportunities.

· Maintain client relationships to promote continued business. Negotiate client bill rates and follow-up on open orders on a weekly basis.

· Act as a liaison between the employee and school to monitor satisfaction of services.

· Develop strategies to win new client business to meet company sales targets.

· Partner with team members by immediately notifying them of open positions, representing the candidates, facilitating the interview process and finalizing the contract process.

· Responsible for meeting sales targets inclusive but not limited to daily connect time with clients,

· Effectively follows the contract review process, understands how to interpret client service agreements, discuss credit concerns and resolve contractual concerns with clients.

· Manage the database by constantly updating outdated information, adding new information as well as adhering to all established documentation protocols.

· Actively participate as a mentor to the support team members by engaging them, sharing best practices, as well as assisting with training sessions.

· Contribute to training materials and staff development.

· Perform other business-related duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


QUALIFICATIONS:

· 3-5 yrs. of experience working with education professionals such as SLPs, OTs, School Psychologists, etc. or achievement of established internal sales goals.

· 3-5 years of experience providing account management support to schools.

· Position requires strong sales acumen and excellent customer services skills.

· Knowledge of MS Office Suite (Word, Excel, PowerPoint and Outlook).

· Knowledge of social media platforms used for marketing and account management.

· Must have above average organization skills and computer proficiency.

· Must be able to work a flexible schedule including weekend hours, as needed.

Education:

· High School diploma required.

· Bachelor’s degree in business, education or other similar discipline preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.



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Benefits

 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

 

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Account Mgmt
  • Job Function NMGR
  • Pay Type Salary
  • Woodland Hills, Los Angeles, CA, USA