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Operations Specialist - Staffing Coordinator

Woodland Hills, Los Angeles, CA, USA Req #568
Wednesday, June 9, 2021

Cross Country Healthcare is looking for top talent to join our team

 

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Cross Country Education, a subsidiary of CCH, has over 50 years of combined expertise servicing the education industry, providing a wide range of services to our educational partners in meeting their individual needs including special education and substitute services.

 

In the Operation Specialists role, you will have the opportunity to create strong partnerships with our education-based clients and education professionals by managing and providing excellent customer service. You will be responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. 
 

  
Essential Functions:   

  • Offer assignments at client facilities to qualified field staff
  • Provide first level support to both filed staff and clients
  • Manage open orders and fill open shifts with qualified field staff
  • Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
  • Foster and maintain excellent relationships between clients, field staff, and corporate team
  • Data entry (orders, employee files, etc.)
  • Contributes to quality control checks
  • Other relevant duties as assigned by management

Required Skills:

  • Computer/Technological skills
  • Strong work ethic
  • Problem solving skills
  • Analytical/Research skills
  • Effective communication skills
  • Adaptive team player
  • Ability to process feedback
  • Time management skills
  • Organizational Skills

Required Experience:

  • High School diploma or equivalent required 
  • Strong Technology experience using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
  • 1 year of data entry       
  • 1 year of office experience
  • 2+ year of customer service experience 

Preferred Qualifications:

  • Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms) 
  • Local to Woodland Hills, CA preferred 

Remote Worker: 

●   Must be able to successfully dedicate full attention to job duties during work hours 

●   Must have an office like environment to work in with minimal noise and disruption.

●   Must have reliable high-speed internet and the ability to connect equipment directly to a modem or route 

●   Must meet all standards and requirements of the Company’s Telecommuting Policy.

Must be able to work 8:30am-5:30pm PST 
 
 
 
 
 

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Benefits

 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

 

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Benefits

 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

 

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Recruitment
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $18.50
  • Max Hiring Rate $18.50
  • Travel Required No
  • Required Education High School
  • Job Start Date Thursday, July 1, 2021
  • Woodland Hills, Los Angeles, CA, USA