CCH Banner

Sr. Business Systems Analyst (BI)

Atlanta, GA, USA ● Chicago, IL, USA ● Houston, TX, USA ● Los Angeles, CA, USA ● Miami, FL, USA ● New York, NY, USA ● Virtual Req #606
Thursday, June 10, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Senior Business Systems Analyst performs functions on highly complex Business Intelligence projects and provides guidance to a team of Business Systems Analysts (BSAs) on cross-functional projects and serves as a liaison between the business community and Information Technology. This position elicits and analyzes business needs for highly complex analytics, determines the impact and integration of solutions to business processes and systems, and validates that solutions fit within the long-term strategic vision. The Senior Business Systems Analyst ensures that BSA work products conform to quality and content standards, stays current on industry best practices, standards, trends, tools and techniques and collaborates with organizational stakeholders and senior management to establish and implement processes that enhance efficiency, and improve work products for the enterprise. The Senior Business Analyst is also responsible for ensuring that the final deliverable of a project meets all of the intended needs of the business, and will possess the ability to be able to understand the SDLC models and what their specific activities are to manage an application project, deliver a solid set of requirements artifacts, to understand the project standards, to develop and implement solid test plans and test cases/scenarios to accurately test all aspects of the system and to maintain detailed and accurate documentation per all project standards.


·Gather, analyze, and evaluate stakeholder needs and work with the project leadership to define the scope and determine optimal approach to implement.

·Collaborate with team members including project manager, development lead and business stakeholders in understanding business requirements and implications. Coordinate with them to offer alternative process or system-oriented solutions.

·Elicit requirements using interviews, data analysis, business process modeling, use cases, scenarios, time motion study, and business workflow analysis.

·Document & manage requirement changes & their causes through project/product life cycle.

·Verify, validate and attain approval on gathered requirements.

·Assists in system configuration to enable business processes

·Develop and implement test plans/scenarios. Assist the Quality Services team for system, integration, functional and user acceptance testing of developed applications.

·Provides implementation services, including application documentation and training, formulation of training/implementation plans, deployment within the business, and handoff to support services.

·Performs walkthroughs of applications and/or system enhancements/processes to assure they meet the feature and functional goals of the project

·Provides initial post implementation support of newly rolled out applications, troubleshoot issues and provides guidance to end user.

·Become a subject matter expert on data, system processes and business methodologies.

·Maintain current working knowledge of research, theories, secure methodologies, and best practices in project management and business analysis. Continually seek to leverage this knowledge to provide unique value throughout project/product lifecycle.

·Manage multiple initiatives simultaneously.

·Take responsibility of other reasonable duties as assigned from time to time.

·All other duties as assigned.


·Reports to Director, Business Intelligence


·5+ years’ experience in systems analysis, business analysis or related field.

·Bachelor’s degree or equivalent work experience in the field.

·Demonstrated knowledge of project management principles and best practices.

·Understanding of the agile based Software Development Life Cycle model and secure testing methodologies.

·Knowledge of project management & BA toolsets like JIRA, MS Project, Visio etc.

·Business analysis certification is plus, e.g. CBAP.

·Excellent interpersonal, oral, and written communication skills for effective communication to clients and project team members; including prior experience writing white papers, proposals, research reports, articles and case studies.

·Experience at working both independently and in a team-oriented, collaborative environment is essential.

·Agile/Scrum master certification or understanding/proven record of working in this framework.

Required Skills

·Demonstrated organizational skills.

·Strong written and verbal communications skills.

·Excellent analytical skills to implement business process optimization utilizing lean/six sigmaprocess models

·Ability to create basic SQL statements to extract, analyze for data engineering initiatives

·Understanding of the end-to-end staffing business.

  • Demonstrated aptitude towards analytical and problem solving skills with the ability to assess relevant facts, identify alternative approaches and supply recommended solutions.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.

Preferred Skills

  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Ability to work in a fast paced, highly competitive environment in a changing industry while maintaining customer focus.
  • Worked on projects that utilize leading Business Intelligence tools. E.g. PowerBI, Joomla


Business Acumen:In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.

Building People Capability:Commitment to ensuring that the right people are in the right roles and that individuals feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.

Strategic Agility:Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.

* Disciplined Execution:Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity, and applies past experiences and expertise to consistently pull through results.

* Organizational Collaboration:Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.


·Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

·Must be able to perform the essential functions of the job, with or without reasonable accommodation.



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family CORP Finance
  • Job Function NMGR
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Atlanta, GA, USA
  • Chicago, IL, USA
  • Houston, TX, USA
  • Los Angeles, CA, USA
  • Miami, FL, USA
  • New York, NY, USA
  • Virtual