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On Site Program Manager

Burlington, VT, USA ● Dallas, TX, USA ● Tampa, FL, USA Req #699
Thursday, July 8, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The Program Manager oversees the assigned facility/facilities for Cross Country and is the liaison between our Client, Cross Country support team and all active and potential Staffing Partners interested in servicing this client.  Responsibilities include being 100% accountable for the staffing at client, relaying all events and jobs to appropriate channels within Cross Country and Staffing Partner network, ensuring that all candidates placed at client are qualified and compliant according to agreement terms and conditions, building positive and effective relationships with client and network and providing excellent customer service to client representatives, Cross Country team and all Staffing Partner employees.   Individual must maintain professional follow-up and quality assurance consistent with Cross Country policies, procedures, and standards. 

Staffing and Compliance
Accountable for order fulfillment cycle
Gathers request for staffing from client
Maintain computer system journal entries for all calls regarding events and staffing
Effective, accurate and timely communication of client staffing requirements
Obtains and screens and presents candidate(s) in order to place the most qualified candidates(s) for each request
Communication with client on any training needs in order to fulfill client staffing requirements
Update computer system with all known staffing requirements, healthcare worker fills, cancellations, compliance information, evaluations, approved timecards for payroll and other items as needed for Account success and reporting
Secure all compliance and associated documentation from healthcare workers prior to candidate’s start date
Communicate with branches and Staffing Partners on missing or expired compliance
Assure that active and scheduled healthcare workers are at all times 100% Client compliant
Ensure fill rate and quality SLA’s are achieved

Client Management
Builds positive, effective relationships with client contacts, and consistently provides best-in-class service
Consistent follow up with client on ability to fill given staffing requirements
Visits unit managers/departments on a regular schedule, as well as making unplanned visits as needed to resolve urgent issues
Contact for client issues/challenges and point for problem resolution
Send client schedule of confirmed healthcare workers as needed
Participates in and prepares for client meetings, including formal Client Leadership meetings, to report on OneSource Account performance and ascertain client feedback and appropriate action steps 

Staffing Partner Management
Establishes excellent working relationships with Cross Country support team and Staffing Partners
Ensure that Staffing Partners are engaged and adhering to the terms and conditions of the
Ensure that candidates from Staffing Partners meet client quality and performance requirements
Addresses all prospective Staffing Partners and contract questions
Complete weekly reports as directed

Account Administration
Responsible for receiving and processing weekly time entry according to payroll deadlines
Resolve all payroll issues as they arise and troubleshoot problems
Assist back office with invoicing and reporting and perform weekly invoice audits
Manage the evaluation process and provide feedback to team and client on overall performance
Complete fill performance statistics and track new orientees and DNRs
Complete weekly or monthly reports for client
Work on outbound recruiting projects, as requested
Communicate effectively with Client, Cross Country brands and Staffing Partners
Attend training and meetings as requested
Strictly adhere to all departmental and company policies and procedures
Foster a collaborative, friendly and productive work environment
Any other duties requested by Supervisor

Bachelor’s degree or equivalent experience
Minimum 3 years’ experience in clinical setting including medical, allied or nursing, or staffing industry
Workforce Solution staffing experience strongly preferred
Prior management and operations experience strongly preferred
Experience in Account management or involvement in large staffing account is a plus
Must be computer literate and must effectively use Word, Excel, Windows, PowerPoint and the 
Skills and Abilities
Outgoing personality with ability to listen effectively
Ability to understand and evaluate clients staffing needs
Demonstrated exceptional communication and customer service skills
Work independently, but also have a strong commitment to being a team player and meeting team goals
Excellent attention to detail, analytical sense
Handle multiple tasks and thrive in a fast paced, high pressure environment
Ability to communicate and work in a harmonious, respectful, supportive manner with all internal and external clients
Ability to educate and motive team members towards achievement of MSP and company goals
Must maintain a high level of confidentiality at all times




Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Manager
  • Job Function MGR
  • Pay Type Salary
  • Burlington, VT, USA
  • Dallas, TX, USA
  • Tampa, FL, USA