CCH Banner

Account Manager Associate

Virtual Req #705
Friday, July 9, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


To assist Account Managers with their daily job responsibilities including but not limited to the following:  posting job orders, reviewing, and assisting with candidate submissions/processing, database updates, investigating issues/problem solving and providing ongoing support to the Account Manager Group

Assisting Account Manager with administrative functions

Obtain and update open orders as directed

Assist with reviewing recruitment submissions for compliance with position and facility requirements

Assist with submitting candidate files to 3 party agencies  

Assist with obtaining and updating unit specific information and orientation/first day information for the Account Managers

Input conversations and actions regarding clients (travelers) into client manager

Input conversations and actions regarding facilities into hospital manager

Assist with processing assignment and contract changes

Assist with confirmation calls and email confirmations to client facilities

Processing assignment extensions, renewals, and terminations

Acting as a liaison to insure exceptional internal and external customer service

Cover for Account Manager when out of office with the assistance of an Account Management Floater if available

Additional responsibilities as needed

Other duties assigned with or without accommodation

Minimum of 1-year experience in customer service-related role

Ability to prioritize and manage time effectively

Computer proficiency with databases, email, Excel and MS Word 

Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives

Must be able to move in a quick and energetic manner and sustain long periods of sitting, being on the phone and working on a computer

Must be organized, levelheaded, focused and attentive to details.

Must be able to accept direction from different teammates

Must be able to work in a fast-paced environment

Must be able to work proactively and reliably

Teamwork – The skills needed in this competency are persuading, helping, listening, and getting along with others
Communication — This competency contains skills like listening, presenting, and clearly expressing ideas in a written and oral format
Responsibility —This competency refers to the ability to reliable to complete required tasks with attention to detail and accuracy of the managed information

Open work areas. General fast paced office environment 
Onsite o Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude. 
Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom. 
office at client location 
Open work areas. General fast paced office environment 
Onsite office at client location or regular office

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Account Mgmt
  • Job Function NMGR
  • Pay Type Hourly