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Recruiting Support (CCMSN) - Client Relations Specialist

Maine, USA ● New York, NY, USA ● Rochester, NY, USA ● Vermont, USA ● Yorktown Heights, NY 10598, USA ● Virtual Req #623
Tuesday, July 13, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Client Relations Specialist is responsible for fulfillment of client orders as assigned within the region. The Client Relations Specialist contributes to the success of the region by providing the highest caliber of candidates to fill client needs, ultimately driving revenue, gross profit and market share.


  • Fulfill client orders as assigned within region.
  • Ensure orders are updated in the system and signals are sent to the Sourcing and Recruitment teams.
  • Call on clients for ongoing needs, relationship building, and digging for diversification opportunities.
  • Build HCP relationships.
  • Achieve established activity and productivity metrics.
  • Partner with clients to determine staffing requirements; offer assignments at client facilities to qualified field staff.
  • Manage open orders, submit files and expedite interviews and offers in order to support region performance goals.
  • Remain aware of changes in hospital file requirements and communicate those changes to the region.
  • Build rapport and maintain consistent communication with candidates and clients to develop positive working relationships.
  • Ensure candidate and/or client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.
  • Conduct candidate and client visits to increase brand recognition and networking abilities.
  • Interview, screen and administer appropriate evaluations of field applicants.
  • Monitor and evaluate the performance of field staff and the ongoing needs of the client/facility through daily/weekly follow-up calls.
  • Perform all other duties as assigned by management.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


  • Minimum one year of related experience, preferably in staffing business.
  • Computer experience required. Database and/or automated program experience a plus.

Education: High school diploma or equivalent; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


  • Detail Oriented - Ability to achieve thoroughness and accuracy when accomplishing a task.
  • Communication - Listening, presenting, and clearly expressing ideas in a written and oral format.
  • Planning & Organizing - Using time efficiently to prioritize workload and meet deadlines.
  • Teamwork & Accountability - Working towards common goals while being accountable for assigned tasks; be amicable and work well with others; willingness to jump in and offer assistance when needed.
  • Customer service focused - The desire to take care of HCP and HCF needs and going above and beyond to fulfill those needs.


  • Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.
  • Must have the ability to work in a fast-paced, rapidly-changing environment, while maintaining a calm demeanor during stressful situations.
  • Must be comfortable spending a large portion of the day making/receiving phone calls with the intent to fill vacant staffing needs.



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
#IND_1  #IND_2 #CB 

Other details

  • Job Family Recruitment
  • Job Function NMGR
  • Pay Type Hourly
  • Travel Required No
  • Maine, USA
  • New York, NY, USA
  • Rochester, NY, USA
  • Vermont, USA
  • Yorktown Heights, NY 10598, USA
  • Virtual