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Home Healthcare Site Coordinator

Commerce, CA, USA ● Huntington Park, CA, USA ● Los Angeles, CA, USA ● Montebello, CA, USA ● Pico Rivera, CA, USA Req #757
Wednesday, July 14, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The Site Coordinator is responsible for fulfillment of client orders and supporting HCW, while providing the highest caliber of customer service to our Healthcare Workers and to our clients.

Open Cases:
Input and maintain all communication with home care workers in Axis Care 
Fill all open cases in a timely manner:
Track/log monthly numbers (#of processed and types of cases) and submit to director weekly and monthly.
Assignment Plans:
Create new Assignment Plan (New, Temp, Change)
Email each AP to the following contacts (current AP’s need to be sent every Friday):
Submit AP’s to data entry for filing and entry to the EMR

Data Entry:
Input information to Axis Care- Notes and offers of work and refusals of work
Input IDT note information- Hospitalizations, (PT and HCW) vacations, SNF placements, and disenrollment’s. We receive IDT notes daily from the client(s), and monthly disenrollment’s 

HCW EE Support:
Rehires: Check for current I-9, physical, TB, and CPR
Guide Worker’s Comp issues for HCW’s.
Create HCW EE schedules
Watch daily/weekly hours for HCW’s with multiple PT’s
Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need
HCW employee counseling- Conducted when necessary

Answer questions from internal payroll concerning HCW employee timecard and/or schedules 
Assist with payroll duties and/or processing when necessary

Customer Service:
Answer all inquires from clients via email or phone
Assist HCW with inquiries regarding payroll, scheduling or employee relations issues

Hiring Process:
Contact and inform potential HCW’s of the hiring process
Contact PT to define a work schedule for the HCW
Inform all HCW’s of internal process and producers
Educate HCW on timecard and schedule reporting 

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

One (1) year of experience in an administrative support role, preferably in healthcare or staffing business. 
 Bilingual Spanish highly preferred
Ability to communicate professionally/effectively in both in written and verbal format.
Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)

High School diploma or equivalent required. 
Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 

Excellent customer service skills 
Work well under pressure, results-oriented
Proven ability to meet deadlines
Attention to detail and strong analytical, organizational, and problem skills
Ability to identify and resolve unexpected issues independently 
Excellent time management capabilities
Exceptional interpersonal, written, and verbal communication skills. Ability to listening and clearly expressing ideas in written and verbal format.
Ability to work independently, as well as collaborate successfully within a team environment
Must be able to multiple tasks and prioritize several duties at once
Maintain positive working relationships with both internal staff, external support team and client base

Open work area in an office environment. 
Must be able to remain in a stationary position 80% of the work schedule
Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor and positive attitude during stressful situations.
Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. 




Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Operations
  • Job Function NMGR
  • Pay Type Hourly
  • Required Education High School
  • Commerce, CA, USA
  • Huntington Park, CA, USA
  • Los Angeles, CA, USA
  • Montebello, CA, USA
  • Pico Rivera, CA, USA