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IT Applications - Director Digital Applications

Virtual Req #1102
Friday, September 3, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Job Title:

Director, Digital Applications

Job Code:


Reports to:

VP, Applications




Information Technology

Revision Date:



The Director, Digital Applications is responsible for managing the corporate systems team which provides development and support for the Website, Portal, and Mobile Apps. Manages, assigns, and coordinates workload of both US based and offshore resources for ongoing development, support, maintenance of applications and assigned projects. Approves product requirement documents, provides development timeline estimates and tracks team progress against project milestones. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.


·Provides technical leadership to digital applications team and manages their support responsibilities, projects and initiatives.

·Leads development projects; prototyping, planning, scheduling, resource allocations, and participates in the activities of the team members as needed to ensure project completion.

·Guides and assists development teams to build architecture framework and tools along with approval for technical and functional documents and artifacts as deemed required for IT Governance and SDLC.

·Decides which methodology and development tools are to be used on a given project and reviews overall system architecture (database and conceptual system design), code and deliverables to ensure that complex functionality is well integrated. Significantly contributes to product technical road map.

·Coordinates and evaluates development project proposals to determine feasibility, time requirements and integration with current systems; Guides Project Managers and team members to ensure all project artifacts maintain a consistent format and style, and that they accurately reflect the customer’s needs (as indicated by the customer’s documented acceptance).

·Interfaces with clients, business partners and internal staff, including senior management on a wide variety of technical issues. Uses technical expertise to develop and deliver formal and/or spontaneous presentations to such groups.

·Establishes and maintains effective communication about software development requirements, projects and deliverables with stakeholders and functional managers.

·Identifies, defines and works to resolve resource conflicts as required to support business priorities.

·All other duties as assigned


·Reports to the VP, Applications

·May have direct reports


  • Bachelor’s Degree or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • 10+ years of application support and development experience.
  • 8+ years of IT management experience.
  • Proven experience in leading teams responsible for Digital Application software for Website, Portals, and Mobile Apps.
  • Proven Experience with the following web/mobile technologies: Angular/React/React Native, CSS/HTML5/JS, Progressive web apps, Wordpress.
  • Good understanding with Cloud platforms like AWS/Azure.
  • Good understanding of Microservices architecture and experience with developing and

deploying them

·Experience in managing SCRUM/Agile team


·Planning/Organization Skills – Prioritize and plan work activities effectively and efficiently; strong organization and communication.

·Interpersonal Skills – Must be able to work cooperatively and respectfully with colleagues in order to achieve objectives.

·Problem Solving Skills – Demonstrate ability to analyze a problem through to resolution.

·Ownership – Demonstrate attention to detail, accuracy and thoroughness of tasks assigned; monitor work and provide quality output.

·Adaptability – Manage competing demands and changing priorities.

·Assists and develops other staff members by sharing knowledge and skills.

·Demonstrates initiative and attention to detail along with strong analytical skills.


·Ability to communicate clearly and professionally across a broad corporate landscape.

·Ability to work independently with minimal guidance but also a team player sharing project responsibilities.

·Ability to multi-task, prioritize and show flexibility as needed.

·Ability to work under deadline pressures while maintaining a positive work environment.


·Demonstrate dependability; initiative, and accountability.

·Demonstrate company loyalty by supporting company goals and enforcement and modeling of company policies.

·Communicate and work in a respectful, supportive manner with all teammates.


·Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

·Must be able to perform the essential functions of the job, with or without reasonable accommodation.

Prepared by:


The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Directors
  • Job Function DIR
  • Pay Type Salary