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Branch Manager, Home Care - Mattapan, MA

Mattapan, Boston, MA, USA Req #1189
Friday, September 10, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Now hiring a Branch Manager for our Mattapan, MA office. The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

Responsibilities may include:

  • Direct all branch activity
  • Manage, maintain and increase productivity
  • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  • Identify and implement creative solutions to complex problems
  • Additional duties may be assigned


  • Supervise and mentor direct reports through weekly meetings
  • Establish and maintain professional and positive relationships with HCT clients
  • Troubleshoot client issues as they arise
  • Run weekly/daily reports to track branch productivity
  • Run open order report by branch
  • Run applicant report by branch
  • Attend recruitment meetings as needed and offer ideas for creative recruitment
  • Advise on recruitment challenges, informing senior leadership when methods should be modified
  • Recruit, hire and train branch personnel
  • Supervise staff. Monitor and evaluate performance
  • Track employee productivity through weekly and monthly reporting
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  • Properly manage onboarding costs for HCT client/clients
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  • Ensure that all tasks related to staffing are completed daily
  • Ensure that time to fill guidelines are being met
  • Train branches on client specific reporting requirements for staffing purposes
  • Immediately address questions and concerns from the client
  • Partner with payroll department to create internal payroll deadlines  
  • Review overall payroll for accuracy
  • Assist with accurate back-office billing setup through the homecare software

Required Skills

  • 3 years’ related experience in the healthcare staffing/recruiting industry with a track record of success in leadership roles
  • Must be prepared to learn every function within the branch and perform them
  • Must share the mission/vision of Workforce Solutions Group senior leadership
  • Excellent people skills to manage customer service issues
  • Good time management and organization skills are required to keep tasks organized and meet deadlines
  • Must possess the ability to motivate and encourage staff for optimal work performance and productivity
  • Excellent communication skills
*Must be able to work in our Mattapan, MA office.



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
#Ind_1 #Ind_2 #CB 

Other details

  • Job Family CORP Human Resources
  • Job Function NMGR
  • Pay Type Salary
  • Mattapan, Boston, MA, USA