PBX - PBX Operator
8 Fremont Street Experience, Las Vegas, NV 89101, USA
Tuesday, May 25, 2021
A PBX operator handles a commercial telephone switching system. The job entails basic customer service. The operator must handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system such as voicemail.
ESSENTIAL JOB FUNCTIONS:
- Responsible for practicing, supporting and promoting the Company Service Standards at all times.
- Ability to communicate with Guests in a professional manner.
- Answers Guest questions in a manner that reflects an understanding of the department and property in general
- Demonstrate organizational skills to function effectively while still maintaining attention to detail and meeting established deadlines.
- Provide information about the properties and events.
- Communicates to callers in a clear and concise manner. Inputs / writes messages using proper grammar and spelling. Verifies names and telephone numbers.
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have 1 to 6 months of related experience
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 21 years of age
EDUCATION and/or EXPERIENCE:
- High school diploma or GED
- Ability to read and speak English
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
- Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
- Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and Guests.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).