Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
Responsible for all aspects of managing the Kitchen and Kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. Coordinates the purchase of all food and develops menus, maintaining approved food costs and labor costs in the Food & Beverage Department.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Must acquire and Maintain ABC permit and Servesafe Certificate
Review the daily activities; check the following:
Establish the day's priorities and assign production and prep task to staff to execute.
Review daily specials and offer feedback to Sous Chefs.
Review Banquet Event Order sheets and make note of any changes; post function sheets for the next 7 days.
Meet with Sous Chef to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
Communicate additions or changes to the assignments as they arise throughout the shift.
Take physical inventory of specified food items for daily inventory.
Review the market list.
Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
Meet with the Executive Steward to review equipment needs, Banquet plate up assistance, cleaning schedule/project status, Health/Safety and sanitation follow up.
Ensure that staff report to work as scheduled; document any late or absent employees.
Coordinate breaks for staff.
Inspect grooming and attire of staff; rectify any deficiencies.
Check and ensure that all opening duties are completed to standard.
Ensure that each Kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
Check P.O.S. printers on the line; ensure they are in working order and there is enough paper available for the shift.
Ensure that all staff prepare menu items following recipes and yield guides, according to department standards.
Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
Work on line during service and assist wherever needed.
Be aware of any shortages and make arrangements before the item runs out.
Ensure that F&B Service Staff are informed of menu changes, menu specials, shorted items; throughout the meal period.
Observe guest reactions and confer with service staff to ensure guest satisfaction.
Conduct a frequent walk- through of each Kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained.
Inspect the cleanliness of the line, floor, all Kitchen stations. Direct staff to rectify any deficiencies.
Ensure that staff maintain and strictly abide by State sanitation/Health regulations and Hotel requirements.
Maintain proper storage procedures as specified by Health Department and Hotel requirements.
Instruct staff in the correct usage and care of all machinery in the Kitchen operation, stressing safety.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Develop new menu items, test and write recipes.
Assist Catering Department with developing special menus for functions; meet with clients as requested.
Supervise and direct the organization and preparation of food for the Employee Cafeteria.
Review sales and food cost daily; resolve any discrepancies with the Controller.
Minimize waste and maintain controls to attain forecasted food and labor costs.
Ensure that excess items are utilized efficiently.
Monitor and ensure that all closing duties are completed to standard before staff sign out.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to Hotel standards.
Conduct scheduled performance appraisals.
Interview and hire new personnel according to Hotel policies and standards.
Prepare weekly work schedules for all Kitchen personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demands.
Prepare daily/weekly payroll reports.
Document pertinent information in the log book and follow up on items notated during other shifts.
Plan and conduct monthly departmental meetings.
Attend weekly staff meetings, F&B meetings, pre-convention meetings, B.E.O. review meetings.
Return business telephone calls.
Research local farm products, new suppliers, special markets.
Attend gourmet shows, food and wine meetings.
Perform at special events and off-premise functions.
Schedule and conduct month-end inventories.
Prepare menu analysis and recipe costing.
forecasted covers for each outlet
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Management experience in full service dinning is required, hotel and formal bar experience is a plus; ability to cope with heavy workload; excellent communication and interpersonal skills is essential; ability to prioritize and work with limited supervision; excellent attention to detail; ability to perceive and work with a wide range of people; Some knowledge of food preparation including food safety techniques is required, Food and Beverage inventory control experience is helpful; ability to accurately handle money and cash transactions; skill to operate and clean various restaurant equipment; some knowledge of catering helpful, knowledge of Excel and Word computer programs is helpful.
PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk and stand for long periods of time; ability to lift boxes weighing up to forty (40) pounds; speak clearly and distinctly.
SPECIAL CONDITIONS: Uniform is required; hair net must be worn while in food production areas; work in non-smoking environment; must follow, have knowledge of health codes and be Serve-Safe Certified or willing to become certified, possess or willing to apply for an ABC Card and Beer Card.
APPLICATION PROCESS: Please apply online through the Company website at www.graceland.com/careers . Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.