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Director, Product Operations

5430 Metric Pl, Norcross, GA 30092, USA Req #2594
Wednesday, July 21, 2021

FLEETCOR is excited to add a Director, Product Operations, to our Digital Customer Experience Product Management team!

Job Responsibilities:

  • Partners with stakeholders and customers across the organization to inform the digital CX product vision, strategy, features, and prioritization.
  • Responsible for innovation and end-to-end launch of digital products.
  • Collaborates with business partners and customers to develop a product roadmap and drive products and features from concept to launch in a fast-paced environment.
  • Develops, owns and manages execution of the product roadmap.
  • Works with cross-functional teams and various stakeholders, including analytics, design/user experience, development, and operations to drive project execution.
  • Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Turns data insights into products with actionable outcomes to the ultimate customer.
  • Leverages Agile methodology to continuously review the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Defines and executes go-to-market/product launch plans, working to ensure that all product stakeholders, including LOBs, Marketing, Sales, Operations and Customer Service, are ready to deploy to production.
  • Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
  • Deploys and manages all product manage processes and routines
  • Develops executive reporting on product strategy and key initiatives.

Qualifications / Skills:

  • Balance of technical knowledge and business acumen
  • Working knowledge of Agile methodology
  • Advanced knowledge of consumer and business payments technologies, and online and mobile channel deployment.
  • Customer first mind set
  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
  • High degree of organization, individual initiative, and personal accountability

Education, Experience, and Licensing Requirements:

  • Bachelor’s degree and 4 years of product management/leadership experience
  • Proven track record of delivering data driven solutions with a customer-first mindset
  • Established background in launching software or services in partnership with development teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles
  • Experience successfully driving end-to-end delivery and launch of digital solutions.
  • Experience with consumer and business payment, online, mobile and API technologies

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
 


Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)


Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.


Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.



Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 


Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.


FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.


Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.


For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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Other details

  • Pay Type Salary
  • 5430 Metric Pl, Norcross, GA 30092, USA