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Salesforce Product Owner

1200 Lake Hearn Dr NE, Atlanta, GA 30319, USA Req #2324
Tuesday, June 1, 2021

Salesforce Product Owner

 

As a Product Owner you will work closely with all internal stakeholders, Salesforce
Product, and Technical leadership to drive the Enterprise Delivery towards Salesforce
strategic direction while delivering business value to stakeholders.
You will
assist the Chief Product Owner to define the product roadmaps, shape solutions,
identify interactions and prioritize activities based on business value.  Yo
u
will c
ommunicate
and collaborate with the Agile team(s) to ensure a consistent and unambiguous
understanding of all items in the product backlog so that implementation meets
the intent of each requirement. 

Product Owner Key Responsibilities:

  • Understands the
    strategic direction of product features and related system and business
    processes, impacts of changes across the entire application(s), and the
    priorities of backlog. Proactive in identifying and bringing up new business
    cases for company to invest into

  • Able to translate
    top-level understanding of strategy and business view to tactical daily decisions

  • The successful
    product owner will be an expert at understanding and anticipating the client’s
    needs to more effectively manage the development process. Their deep market
    knowledge and communication skills allow them to anticipate problems or needs
    and address them.

  • Communicate shared
    vision for product throughout the product life cycle by writing requirements or
    user stories with clear acceptance criteria and advising or approving test
    plans/scenarios and results, when necessary.

  • Engages with the
    members of the Salesforce Product team, Stakeholders and delivery team  to ensure that all relevant inputs to the
    Product Backlog have been collected and prioritized; ensuring that the Product
    Backlog is constantly prioritized to secure delivery of maximum business value

  • Uses knowledge of stakeholder’s
    business processes to assess findings and shape solutions.

  • Have enough technical
    expertise to have a broad understanding of how the technical platform operates,
    what is a (likely) easy and difficult solution / ask

  • Have a good grasp of
    company business processes and able to design and articulate solutions which
    are related both to business processes and technical platform. Able to find the
    right approach to solutions (sometimes it’s better to change a business process,
    sometimes – technology, sometimes – both)

  • Assists delivery team
    in the coordination of integrations or supplier interactions

  • Participates in team
    planning meetings or ceremonies and exercise availability to provide advice,
    clarification and guidance during the execution of each Sprint

  • Inspects, accepts or
    rejects completed work from the delivery team sprint

  • Demonstrates
    completed product functionality to the stakeholders at the completion of each
    Sprint

     

    Basic Skillset:

     

  • Executes with minimal guidance and shows strong
    initiative.

  • Capable to deal with uncertainties, not scared
    of unknowns

  • Proactively collaborates with teammates to
    anticipate and respond to issues that could impact solutions/processes

  • Help drive effective teamwork, communication,
    collaboration and commitment across multiple disparate groups with varied
    priorities

  • Hands-on approach, biased to action

  • Displays proactive communication with
    stakeholders.

  • Strong collaborative skills, be able to
    influence.

  • Courageous through conflict situations, ensuring
    crucial conversations are led through the lens of the product value not
    personal preference

  • Comfort to pushback
    to stakeholders / customers and articulate that his/her own decisions and
    design. It is important to do so without creating extra unnecessary conflicts
    (e.g. value driven discussion through diplomacy)

     

     

    Experience

  • Minimum 5+ years’ experience as a Product Owner
    in an Agile development environment

  • Product autonomy and ownership experience is essential
    (not ‘order taking’)

  • Experience working in an Agile environment
    driving Product delivery

  • Deep understanding of iterative development
    methodologies

  • Project management experience preferred

  • 2+ years of work-related experience with Jira

     

     

    Technical
    skills and Knowledge –

  • Deep understanding of company’s business
    processes – first of all sales process (or able to absorb it in a short
    time-frame) and market best practice

  • Good overview of technologies available in the
    area on the market

  • Ability to understand highly complex technical
    problems and build cross functional solutions in relation to current and future
    business environments.

  • Ability to strategically demonstrate analytical
    and conceptual skills needed to develop efficient and effective solutions for a
    variety of sized, complex business problems.

  • Ability to demonstrate effective verbal and
    written communication skills to provide and explain technical information to
    business partners, vendors, and management.

  • Ability to facilitate Product outcome-based sessions
    with stakeholders and technical personnel

  • Ability to collaborate with Technical SMEs to
    deliver large cross functional complex projects and initiatives

  • Demonstrated proficiency writing and presenting
    User Stories and Features, creating the right level of supporting artifacts to
    enable team understanding

  • Making Product decisions regarding the benefit
    vs. cost of certain solutions; if a small benefit will require hours of
    development work the product owner should decide if this is really the best use
    of the team’s time and if it will improve the value of the product.

    I support the Delivery Team with decisions around product development to
    determine trade-offs

Decision
making responsibilities (Key Decisions Rights)

  • Responsible for making moderate to significant
    changes or enhancements to systems and processes, through significant
    conceptualizing, reasoning, and interpretation to solve problems or improve effectiveness
    within the job area.

  • Identify and solve difficult and complex
    problems using detailed information gathering, analysis and investigation
    skills.

  •  

About the Company:

FLEETCOR Technologies, Inc.
(“FLEETCOR”) is a leading global provider of business payment solutions. We
help companies of all sizes control, simplify and secure payment of various
domestic and cross-border payables using specialized payment products. We serve
businesses, partners, merchants, consumers and payment networks in North
America, Latin America, Europe, and Asia Pacific.

  • $2.6B Annual Revenue

  • 100+ Countries

  • 2.0B+ Transactions per
    Year

  • 8,500+ Employees

(as of December 31, 2019)

Our payment solutions provide
our customers with a payment method designed to be superior to and more robust
and effective than what they use currently, whether they use a competitor’s
product or another alternative method such as cash or check.  We group our
payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate
Payments and Gift.  Each category is unique in its focus, customer base
and target markets, but they also share a number of characteristics: 
customers are primarily businesses, have recurring revenue models, have
specialized networks which create barriers to entry, have high margins, and
have similar selling systems.

FLEETCOR enjoys global
recognition including:

  • Forbes Global Growth
    Champion – FLEETCOR is one of the 250 fastest growing companies in the world as
    determined by Forbes and Statista

  • Forbes World’s Most
    Innovative Companies – FLEETCOR has made this prestigious list of leading
    innovative companies 4 years in a row!

  • Fortune 1000 Company –
    FLEETCOR was one of the largest movers in the new rankings of the largest
    companies in America, ranking  #872

  • S&P 500 – In 2018,
    FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
    based on market cap (company value)

Our Vision

Despite many advances in our
industry, the majority of business payments are still made with outdated and
inferior payment methods, such as checks and cash.  We envision a business
world where every purchase is controlled, every payment is digital, and every
payment-related decision is well-informed.  In this future paperless
state, payments will require little to no time to manage, leaving companies
with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to
provide businesses with a better way to pay, by replacing outdated payment
methods such as checks and cash, and displacing the incumbent providers of
those methods.  Through the digitalization of payments, we create and
support robust ecosystems which benefit all participating constituents:
payment-making customers, payment-accepting merchants, tax-collecting
governments, and FLEETCOR.

Our Strategy

FLEETCOR is a growth company,
and we employ a simple three-prong strategy for growing our business:

  • More Customers. 
    We invest more than $200 million per year in sales and marketing, predominately
    focused on new customer acquisition.  We continue to scale existing sales
    channels and headcount, enable our sales people with demand generation and other
    tools, and launch new distribution channels both internally and through
    partners such as ERP software providers, telematics companies, and banks. 
    We will also grow our customer base inorganically through acquisitions.

  • More Spend.  We
    seek to leverage our existing customer relationships and capture greater share
    of their business payment expenditures.  As such, we have developed
    various “beyond” initiatives, where we extend the utility of an existing
    payment product without degrading the core value proposition of the original
    product.  As such, a customer can “buy more stuff” without sacrificing the
    controls and reporting which attracted the customer to our product to begin
    with.  For example:

    • Our Fuel card customers can enable their cards to allow non-fuel
      purchases relevant to their business, like allowing a painting crew to buy
      supplies at a home improvement store, so they can finish the paint job.

    • Our Toll tag customers can use their in-vehicle RFID tags
      to make other “on the go” purchases like parking, fuel and fast-food.

      For our customers, these product extensions
      reduce payment friction, saving them time and operational headaches. For
      FLEETCOR, these product extensions can increase our share of wallet with
      existing customers and can increase our products’ appeal and applicability to
      previously-unserved customer segments (e.g., non-toll urban dwellers).  We
      also create new product offerings, developed internally or in conjunction with
      partners, to cross-sell to our existing customer base.

  • More Geographies. 
    We continue to seek attractive entry opportunities in major international
    markets, which we intend to pursue through acquisitions and partnerships.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true
belonging.  We know different ideas,
perspectives and backgrounds lead to better innovation and results.  We
are therefore committed to building and nurturing a culture of diversity,
inclusion, and belonging by:

  • Welcoming people of
    different backgrounds, cultures, ethnicities, genders, and sexual orientations;

  • Empowering our people
    to share their experiences and ideas through open forums and individual
    conversations; and

  • Valuing each person’s
    unique perspectives and individual contributions.

Embracing diversity enables
our people to “make the difference” at FLEETCOR.  

Our Values

FLEETCOR’s culture reflects
our history of fast growth and our continued drive for results.  Our
entrepreneurial spirit remains strong across our global workforce, and we
reinforce these principles in our five core values:

  • Innovation: Figure out
    a better way

  • Execution: Get it done
    quickly

  • Integrity: Do the right
    thing

  • People: We make the
    difference

  • Collaboration:
    Accomplish more together

These values guide all of our
employees and are infused in all aspects of our Company.  We are, as a
team, united through these shared values and our mission to provide “a better
way to pay.”

Our values foster an inclusive
culture through the expectation that all employees will treat each other with
respect and appreciate the diversity of identities, thoughts, backgrounds and
styles.  Our commitment to fostering an inclusive culture has never been
more essential than in this moment of national reflection.  We must always celebrate the diversity of our
company and our communities.

We strongly believe that the
quality and diversity of our workforce provide FLEETCOR with a competitive
advantage, and that our problem-solving and solution-building efforts are
greatly enhanced when we harness the collective thinking of a diverse group of
people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our
employees are temporarily working from home. In addition, FLEETCOR implemented
a virtual interviewing and hiring process, engaging with talent by phone or
video and onboarding new employees remotely. We value the safety of each member
of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

If you need a reasonable accommodation
for any part of the employment process, please contact your local Human
Resources Business Partner and let us know the nature of your request and your
contact information. Requests for accommodation will be considered on a
case-by-case basis. Please note that only inquiries concerning a request for
reasonable accommodation will be responded to.

For more information about our
commitment to equal employment opportunity and pay transparency, please click
the following links:
EEO and Pay Transparency.

 

 #LI-DD1

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.6B Annual Revenue
  • 100+ Countries
  • 2.0B+ Transactions per Year
  • 8,500+ Employees

(as of December 31, 2019)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.


Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

  • More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.
  • More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:
    • Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
    • Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.
For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.
  • More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Project Management
  • Pay Type Salary
  • Employment Indicator Employee
  • 1200 Lake Hearn Dr NE, Atlanta, GA 30319, USA