Quality Manager

Senate Buildings (Dirkson, Hart and Russell), 119 D Street, NE, Washington, District Of Columbia, United States of America Req #4053
Monday, June 14, 2021

Impact Your Future, While Impacting Your Community. Our Company. Your Career. Together We Transform Lives!


Align your passion and purpose at Goodwill

Goodwill offers careers in a variety of exciting and interesting fields throughout the greater Washington, DC region.  Working at Goodwill offers competitive wages, a sustainable career path, diverse, equitable, and inclusive workplace culture, and makes a lasting and positive impact on our community.  It takes Goodwill to do great things. Join our team.



Supports management team by providing expertise in quality systems and practices.  Provides a quality system that supports requirements and ensures process improvement, best practices and work consistency.  Performs site inspections. Provides reports to analyze performance deficiencies, quality performance outcomes, metrics, and makes recommendations for the Vice President of Contracts. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.



Essential Duties and Responsibilities:


  1. Develops and delivers a quality system with support of technical devices, reporting and visual aids to enhance customer satisfaction and drive operational efficiency. Provides periodic reports, analysis, and recommendations on quality control outcomes to Vice President of Contracts.


  1. Along with the VP of Contracts and Director of Contract Operations, drives continuous improvement of the Division’s Quality Systems and trains key staff on “tools of quality” and important quality concepts needed for successful system implementation / revision.


  1. Prepares and develops site specific quality control plans for each contract site.  These QC Plans should address the specifications outlined in the individual Scopes of Work.  QC Plans should be updated at a minimum on an annual basis.


  1. Using inspection technology, conducts weekly visual inspections at contract sites with greater than 10 FTEs according to the scope of work at the individual contract sites.  All other contract sites shall be inspected on a monthly basis.  Inspections may include areas such as office cleaning, floor care, stairway and elevator cleaning, restrooms, lobby areas, and external work premises including sidewalks.


  1. Responsible for creating and submitting quality control reports to contract managers, supervisors and customers.


  1. Manages and monitors performance improvement and overall performance of the company’s quality approach and makes recommendations / takes action to improve where appropriate.


  1. Develop Corrective Action Plans (CAP) in coordination with the site Project Manager.  The CAP should include, but is not limited to items such as:   staff retraining, updated SOPs, and recommended equipment/supplies.



*This position requires frequent travel to contract locations within the DC Metropolitan area. 




Other Duties and Responsibilities:


  1. Provides additional support in the form of training and coaching managers.


Supervisory Responsibility:


This position has no supervisory responsibilities.



Required Qualifications:


  1. College Diploma or equivalent. Certification in Quality-related course curriculum such as ISO 9000, Six Sigma, Lean Manufacturing can be substituted for the education requirement.
  2. At least three years quality experience, preferably with at least one year serving in a quality capacity in the custodial or service related field.


  1. Experience in training of Quality Management Systems and processes (ISO 9000, Six Sigma, Lean, TQM, Kaizen, etc.)


  1. Prefer knowledge of janitorial processes and basic procedures.


  1. Advanced beginner to Midlevel computer skills proficiency particularly with Microsoft Office including Excel.


  1. Excellent interpersonal skills.


  1. Excellent oral and written communication skills.


  1. Excellent attention to detail.


  1. Demonstrated decision making and problem solving ability.


  1. Ability to apply good judgment in sensitive situations.


  1. Ability to successfully work with staff at all levels throughout the organization.



Preferred Qualifications:


  1. Bachelor’s degree or equivalent experience and certifications (see above).
  2. Knowledge and or experience with CleanTelligent or related quality inspection software
  3. Previous Project Management experience on an AbilityOne project or a commercial cleaning project. 
  4. Implementation of large scale quality initiatives, such as ISO 9000, Six Sigma, Lean, Kaizen.
  5. Knowledge of SCA.



Physical  Demands



Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files.  Walking and standing are required only occasionally.




Lifting, carrying, pushing and/or pulling of up to 20 pounds.  Walking or standing to a significant degree. 



Lifting 50 pounds maximum with frequent lifting and/ carrying objects weighing up      to 25 pounds.



Lifting 100 pounds maximum with frequent lifting and/ carrying objects weighing up to 50 pounds.



Work Environment



General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)



Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)



Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)

We are proud to be an EEO/AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Other details

  • Pay Type Salary
  • Senate Buildings (Dirkson, Hart and Russell), 119 D Street, NE, Washington, District Of Columbia, United States of America