Care Team - Hybrid Triage Program Manager & Peer Support Specialist On-Call

JOB SUMMARY:

The City of West Hollywood intends to establish a 24/7/365 mobile support service, “West Hollywood Care Team” (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors.

The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County’s behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT).

This position is “On Call and can fill in for colleagues who are unable to work their scheduled hours and / or gaps in a shift. This position is cross trained in two roles, Triage Program Manager and Peer Support.

The Triage Program Manager will serve as the point of contact for Sycamores, in working with the 988 call center, West Hollywood 911, West Hollywood Fire Dept., etc... In this role, the Triage Program Manager is responsible for working directly with staff and will dispatch teams (two Peer Support Staff) to the field for in-person evaluation. The Triage Program Manager will ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.). The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff are following the Sycamores Care Team workflows and policies.

The Cares Peer Support Specialist has lived experience as a recipient of mental health services, and /or parent of a youth who has received mental health services, and/or houselessness and/or system involvement, and can utilize these unique personal, practical, valuable experiences, and first-hand insight to benefit the team and consumers i.e., Adults, Youth, Children and their families as well as the community.

The Cares Support Specialist has expertise about the recovery process, symptom management, and consumers persistence to lead a satisfying life in society. Cares Peer Support Specialist is also responsible for providing stabilization interventions, advocating for client voice and choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services. Cares Peer Support Specialist will provide consultation to consumers regarding community resources, crisis intervention, and available community services i.e. housing, mental health services, medical treatment and substance abuse services.

STARTING PAY RANGE:

$32 - $33.17 per hour (starting pay will be based on previous work experience and educational background.)

JOB QUALIFICATIONS:

• B.A. in related field plus 1 year management experience preferred;
• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills, creativity, flexibility, time 
• management, and organizational skills.
• Proficient with Microsoft Word & Excel.
• Must have the ability to manage and work through conflict in a calm manner.
• Be at least 18 years of age.
• Be self-identified as having experience with the process of recovery from a mental illness or substance use disorder, either as a consumer of these services or as the parent, caregiver or family member of a consumer.
• Be willing to share their lived experience.
• Have a strong dedication to recovery.
• Agree, in writing, to adhere to the Code of Ethics.
• Certification in peer support is preferred, but not required. If not certified, upon hire successfully complete the training requirements for a peer support specialist and pass the certification examination or go through the grandparenting process to become certified
• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.
• Ability to use agency vehicle with appropriate insurance for all transporting consumers and adhering to federal, state, and local motor vehicle safety standards when transporting children.
• Maintains all required licenses and certifications.

PHYSICAL DEMAND:

• The ability to physically manage and/or de-escalate consumers/residents.
• Frequent driving in the community with consumers.
• Frequent/continuous intermittent standing/walking, occasional/intermittent sitting.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Reaching at or above shoulder level may be necessary.
• Bending, squatting, kneeling, pushing/pulling, twisting and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
• Requires physical presence in the office during shift.
• Ability to practice physical intervention for safety of consumers according to training and policy.
• Ability to operate a motor vehicle.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

Due to the direct contact, we have with vulnerable populations, services we perform in the community, relevant CDPH orders, and CDC guidance, Sycamores mandates COVID-19 vaccinations. Accordingly, employees are required to (i) have a COVID- 19 vaccine and their booster shot if booster eligible which is authorized for emergency use by the US Food and Drug Administration or the World Health Organization by the first day of work OR (ii) obtain a reasonable accommodation due to a disability or sincerely held religious belief. To request accommodation, please notify Sheila Domingue at shdomingue@sycamores.org. All offers of employment are conditioned on satisfying one of the above. No inquiries of vaccination status will be made until after a conditional offer of employment has been extended. Sycamores prohibits discrimination on the basis of a protected characteristic, including disability, perceived disability, or religion. Sycamores will not retaliate against any employee or candidate for requesting a reasonable accommodation pursuant to this policy.

Based in Altadena, CA positions are providing services in service areas 1, 2, 3, 4 and 6.