Traffic Operations Center Operator

Staunton, VA 24401, USA Req #10
Tuesday, May 25, 2021
Iteris is a pioneer and leader in transportation innovations and has been for more than 15 years. We have a long history of firsts in our industry, from developing statewide traveler information systems and connected vehicle technologies to traffic performance measurement and analytics software solutions. Our smart detection sensors – which can detect and differentiate between vehicle, pedestrians, cyclists and more – are used in one-third of all signalized intersections in the U.S. and are deployed in more than 40 countries worldwide. 

Our 10,000+ customers, including state, local and federal agencies, traffic engineering departments, and commercial enterprise customers, look to Iteris as the “trusted advisor” for guidance on smart mobility best practices and ways to make intersections safer, less congested, and more sustainable and cost-effective to operate. 

We are paving the way to the future of transportation and we want you to join us on this important journey. 

What you will be doing:

The TOC Operator/Controller will constantly monitor all active traffic events and abandoned vehicles that occur during the shift and ensure that the information is entered correctly into ATMS. Must inform Emergency Services of traffic events, package the information received from traffic monitoring activities, public safety agency scanners, pagers, email alerts, and field devices for dissemination to real-time traffic reporting media such as the 511 telephone system, websites, and alert systems. This position will also be required to answer telephones, manage incident information, create incident alerts and send out by e-mail and pager. Will adhere to the SOP's.  

Must inform Emergency Services of traffic events, package the information received from traffic monitoring activities, public safety agency scanners, pagers, email alerts, and field devices for dissemination to real-time traffic reporting media such as the 511 telephone system, websites, and alert systems. This position will also be required to answer telephones, manage incident information, create incident alerts and send out by e-mail and pager. Will adhere to the SOP guidelines and processes

The job responsibilities include monitoring traffic status, special events, scheduled events, active events, and incident fault status using CCTV cameras, SSP reports, VSP reports, internal systems, GUI display/detector data, etc. This position will also manage events using the ATMS which includes, but is not limited to: detection, verification, response, notification, DMS activation, and incident reporting. These steps must be processed through to completion.


This position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands or significant events.

 

What you need to be successful in this role:

  • High School Diploma/Equivalent 
  • 6 months experience using MS Office or other computer applications
  • Minimum 6 months experience working as a TOC Operator 
  • Customer Service experience
  • Excellent verbal communication skills over phone and in person 
  • Ability to work in a fast-paced work environment 
  • Ability to take direction and follow detailed procedures 
  • Excellent attention to detail 
  • Punctual and reliable schedule adherence

What’s in it for you:

  • Incentive-based fiscal year-end bonuses
  • 401(k)/Retirement savings plan and match on day one
  • Comprehensive medical and dental coverage
  • Vision plan
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Generous paid-time-off (PTO) benefits
  • Family-friendly programs 
  • Comprehensive education assistance program
  • Home computer purchase assistance program
  • In-house training programs


Iteris, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



Other details

  • Job Function TOC
  • Pay Type Hourly
  • Staunton, VA 24401, USA