District Service Manager - Mid Atlantic

Maryland, USA ● New Jersey, USA ● Ohio, USA ● Pennsylvania, USA ● Virginia, USA Req #102
Tuesday, March 16, 2021

Position Summary

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and Regional personnel in a specified area of responsibility. This position will report directly to the General Service Manager. The location of this position would be within the Area of Responsibility

Major Tasks, Responsibilities & Key Accountabilities

  • Work to foster relationships with Direct Sales Accounts and local JCB dealers
  • Identify technician service training needs and ensure they are fully met
  • Coordinate training requirements of customers and manage training calendar
  • Identify, quantify, and prioritize technical concerns by use of technical reports
  • Assist with and train new accounts on the use of JCB systems
  • Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
  • Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
  • Ensure Direct Sales Account product improvements are expedited in a timely manner
  • Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Sales Force
  • Ensure customers submit warranty claims in the required format and on time
  • Additional duties as assigned by the General Service Manager

Minimum Qualifications

  • Must pass any drug screens, background checks and pre-employment tests as applicable.
  • Ability to read hydraulic and electrical schematics
  • Previous employment as a technician or similar on CE/AG equipment
  • Five years of technical service/training experience within a related industry

Preferred Qualifications

  • Technical Institute graduate in related field
  • Seven years of technical service/training experience within a related industry
  • Specific experience with Generators, Telehandlers and other products contained within the JCB product line

Knowledge, Skills, Abilities & Competencies

  • Proficiency with Microsoft Word, Excel, Access and PowerPoint
  • Ability to take direction well, either written or verbal
  • Effective presentation and written communication skills
  • Excellent customer service, problem solving and organizational skills
  • Ability to be detail oriented and multi-task while maintaining a sense of urgency
  • Willingness to travel as required

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at



Other details

  • Job Family Sales
  • Pay Type Salary
  • Maryland, USA
  • New Jersey, USA
  • Ohio, USA
  • Pennsylvania, USA
  • Virginia, USA