Specialist - Account-CLA Planning & Customer Service SG&A

CLA, 20245 Sunburst St, Chatsworth, California, United States of America Req #1432
Friday, July 9, 2021
KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

  • 3 Weeks Paid Time Off
  • 9.5 Paid Holidays
  • Health / Vision / Dental Insurance
  • 401K Plan with Employer Match
  • Fun and Safe Work Environment
  • Career Growth Opportunities
Position Description : 
Coordinate all aspects of ongoing customer orders including receipt, acknowledgement, timing and communication.  Ensure materials are available to support customer due dates, and work with internal teams to deliver on time.  Manage simple changes to existing SKUs and the obsolescence process.  Utilize standard tools such as order acceptance criteria and open order reports to create shared expectations with customers. 
This position will be responsible for managing 100% of the replenishment orders and 25% of the product changes for assigned customers processed through the CLA plant

Essential Functions:


  • Coordinate orders for assigned customers in a way that delivers customer satisfaction and optimizes internal needs. 
  • Ensure system alignment with customer to create one set of expectations.  Communicate in a way that is honest and transparent, while creating clarity and influencing desired outcomes.         
  • Implement simple changes to existing products. 
  • Coordinate changes as necessary to meet customer objectives. 
  • Communicate effectively with the customer and internal resources to review projects status and progress as well as troubleshoot issues. 
  • Ensure customer ware is secured in alignment with production schedules to meet customer due dates. 
  • Influence customer adherence to obsolescence agreements and process transactions in ERP system for proper inventory management. 
  • Suggest improvements to order management processes. 
  • Review key metrics and identify trends preventing achievement of objectives for assigned customers and help solve. 
  • Ensure clear understanding of customer satisfaction and feedback to provide a best-in-class customer experience.                                     

Preferred Experience:
Working knowledge of Customer Service and Order Management. 1-3 years customer-facing experience in a manufacturing environment.

Preferred Education: 
Bachelor’s degree in Business, Communications, Supply Chain or related field.     

Preferred Skills: 
Team oriented, assertive and detailed self-starter with a good understanding of the manufacturing process required. A good understanding of Microsoft Navision (or similar ERP system) along with computer skills at an intermediate level, including Excel. Strong communication skills a must.  Customer and deadline oriented with a sense of urgency.  Proven ability to creatively resolve problems.           

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

Other details

  • Pay Type Salary
  • CLA, 20245 Sunburst St, Chatsworth, California, United States of America