Assistant Division Service Manager

For Earth For Life

The Assistant Division Service Manager (ADSM) performs service department activities by helping dealers improve their customer support and field service team management for the assigned district.  A critical focus is coaching the Field Service Manager (FSM) district team’s collective and individual ability to support innovation, growth, and product quality improvement as well as to be the voice for the customer and dealer within Kubota. 

Kubota – For Earth, For Life

Since 1890, Kubota has evolved in a unique way. With a strong will to support and solve problems in food, water, and the environment, we have leveraged our strength as a manufacturer and a solution provider. From agricultural and industrial machinery, overall water solution, to any other living environment solution, our question, our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?
 

Kubota Tractor Corporation

Kubota Tractor Corporation (KTC) was formed in 1972 bringing the first sub-compact tractor to the American market and has continued to expand its product line in the US market over the next 50 years. Kubota now offers products in a wide variety of segments including lawn mowers, utility vehicles, construction equipment, agriculture tractors, and hay equipment.

Kubota Tractor Corporation carries out our corporate mission by providing customer solutions in close partnership with our local dealers. We recognize that our dealers are invested in their local market and are uniquely positioned to connect and support their customers. KTC provides products and solutions, and the local dealer of choice carries them into their market. Our role in the Service and Warrant department is to support, enhance, and develop our dealers so they can help their customers meet the demands of tomorrow. This is accomplished with a combination of excellent relationships, innovative technology, digital solutions, and old-fashioned customer service that endeavors to exceed customer expectations. 
 

What Winning Looks Like

• Oversee and mentor a remote team of 4-5 Field Service Managers (FSM) to achieve both individual and team objectives.
• Build and foster strong partnerships with the local dealer of choice with a constant focus on improving the dealer network.
• Support FSM team in their day-to-day dealer engagements and with data using software such as Salesforce, Power BI, Google apps, and Microsoft Office suite.
• Regularly travel alongside FSM team members to develop dealers and coach FSMs.
• Provide leadership and analysis to elevate the team and dealer group with brainstorming approaches to identify proactive service solutions, and increase customer satisfaction index (CSI) and net promoter scores (NPS) in aftersales support, while achieving a profitable business model.

Skills Needed to Win

• Multiple years of experience in aftersales support with 2+ years management experience
• Strong understanding of dealer operations preferably in the ag or industrial field
• Excellent business and technical communication skills.
• Conflict management and problem-solving skills with a solution-oriented mentality

What You'll Get

At Kubota, you own your career and have opportunities to meaningfully contribute to a world class global company.  We foster an inclusive team environment where people are encouraged to explore, create, and deliver new ideas and methods to solve real world problems using the relationships you build with our dealers and customers. Benefits offered to full-time employees include:

• Flexible work arrangements 
• Highly competitive base pay
• Savings & retirement benefits (401k)
• Retirement Profit Sharing Program
• Flexible Spending Account (FSA)
• Medical, dental and vision coverage
• Short and long-term disability coverage
• Paid parental leave
• Healthy Lifestyle Programs
• Relocation benefits, based on qualifications
• Employee Assistance Programs
• Tuition assistance

More Details

ADDITIONAL FUNCTIONS:

• Work with the respective FSM and Division Service Manager to perform Dealer Warranty Audits as needed
• May perform duties of assigned Service Manager in his/her absence
• Oversee Dealer Service Business and Operational Reviews delivered by FSMs
• Help facilitate technical and professional training at the Division training center.
• Accountable for meeting sales and market share goals for aftersales products.
• Involved in spare parts retail inventory management process and procedures.
• Oversee wise stewardship of discretionary spending according to company policy.
• Responsible for district dealer’s achievement of overall profitability targets. 

EDUCAITON, CERTIFICATIONS, AND TRAINING:

Bachelor’s Degree + 8 Years of dealer operations experience or associates or vocational tech school and 15+ years related experience in an industrial or related field. 

• Kubota certified in dealer business operations management (within 1 year of hire).
• Ability to travel up to 60%
• Must be able to read, write and communicate in English.

PREFERRED BUT NOT REQUIRED:

• Professional level understanding of profit and loss + cash flow and ability to educate others on its principles.
• Management experience leading a remote team in fast paced high demand environment.
• Coaching ability to develop others ability in retail inventory management for spare parts business.
• Coaching ability to develop others ability in advanced diagnostics and problem-solving techniques.
• Advanced level skills using MS Office
• Proven ability to gain and retain trust of Kubota dealer’s entire management team.

PHYSICAL REQUIREMENTS:

Typical office environment.  The position will require walking, standing and sitting at a computer.  The ADSM must be able to lift up to 50 lbs.  The position will require walking, standing, driving and sitting at a computer.

ADDITIONAL INFORMATION:

Performance of the duties of this job will expose the person to potential hazards including, noise, chemicals, paints, fuels, dust, heat, moving parts and operation of mechanical or electrical equipment.  Expected travel is 60%.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.  This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.  This job is intended to include the current essential functions of the job.  Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.