Ops Solutions Coordinator - Ops Solutions

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #1527
Tuesday, June 1, 2021


Coordinate daily activities within a department. Respond to inquiries that arise. Work with multiple parties, both internally and externally, to ensure smooth operations.


  • Research and review issues that arise
  • Prepare needed documentation
  • Uses discretion to problem solve
  • Ask questions when unsure
  • Prepare any needed correspondence
  • Work with 3rd parties as needed
  • Respond to all inquiries timely


  • Ability to work in a fast paced environment
  • Microsoft Office and Internet knowledge
  • Strong oral and written communication skills
  • Professional demeanor
  • Good organizational skills


  • Minimum Education: High School Diploma or GED required, Bachelor’s preferred
  • Minimum Experience: Six years of relevant experience required


  • Manage agent onboarding process on new/existing awarded business to ensure compliance of customer requirements
  • Assist agents with executing account strategy upon implementation of awarded business & 3PL opportunities
  • Communicate with agents on daily operational issues
  • Understand, translate and document customer requirements to provide direction to IT EDI Tech staff for managed accounts
  • Monitor EDI transactions to ensure compliance of customer's expectations on managed accounts
  • Provide Support to Operations, Pricing and Sales team on system requests for best account solution
  • Initiate, prioritize and implement EDI integrations for managed accounts
  • Manage agent and customer compliance to requirements on awarded business
  • Utilize available system tools to identify underperforming accounts to grow the business
  • Drive root cause analysis and problem resolution on managed accounts
  • Recommend system & operational best practices in order to best implement & grow managed accounts
  • Ensure agents are properly trained & aware of Landstar tools designed to help manage their shipment workflow
  • Act as liaison between agent and internal departments to ensure timely resolution of open items on managed accounts
  • Other duties as assigned

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.


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Other details

  • Pay Type Hourly
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America