Support Specialist - Help Desk

Landstar System, Inc., 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar System, Inc., 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #1593
Thursday, June 3, 2021


Hours:  M-F, 10am-7pm Jacksonville
                        9am-6pm in Rockford

Occasional 1/2 day on Saturdays - 8:30am-Noon eastern


Remote, may be located in Jacksonville, FL or Rockford, IL


SUMMARY

An excellent Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with challenging customers.

      

 ESSENTIAL RESPONSIBILITIES include the following:

  • Serve as first point of contact for customers seeking technical assistance over the phone or email.
  • Record events and problems and their resolution.  Assist when able or route incident to the appropriate area within the company for further handling.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.

REQUIRED SKILLS
Proven experience as a help desk technician or other customer support role

Data entry skills of 88kpm
Good oral, written and listening communication skills.

Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
An overall knowledge of Landstar and our workflow system is preferred.
Experience using the Microsoft Suite of products is preferred.
Helpdesk Certified Professional, helpful
TMS experience, helpful
Ability to maintain a high level of customer service in a high volume, fast-paced work environment
 


EDUCATION and/or EXPERIENCE

Minimum Education: High School Diploma or GED required.  One year certificate from college or technical school; preferred.  

Minimum Experience: Three to six months related experience and/or training; or equivalent combination of education and experience, preferred.  


ESSENTIAL DUTIES
include the following:

Serve as first point of contact for customers seeking technical assistance over the phone or email.

Record events and problems and their resolution.  Assist when able or route incident to the appropriate area within the company for further handling.

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Hourly
  • Landstar System, Inc., 1000 Simpson Rd, Rockford, Illinois, United States of America
  • Landstar System, Inc., 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America