Supervisor Night Operations, Rockford, IL

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America Req #1670
Monday, August 23, 2021

HOURS: Will work a 4 on/ 4 off shift

SUMMARY

Freight moves 24/7 – so it’s critical for Landstar to support our network even outside of “normal” working hours. The Night Operations team provides this after-hours support to all operational departments critical to keep freight moving. Team members assist Landstar independent owner-operator drivers and sales agents nationwide via phone and email on service-related issues that could hinder the movement of active freight shipments. The Supervisor of Night Operations ensures each coordinator on the team is trained and performs their duties in accordance with Landstar standards and procedures.  Other Supervisor responsibilities include professionally and immediately addressing staff inquiries and escalations that may arise, and contributing to Landstar’s commitment to quality and process improvement.

 

 

ESSENTIAL REQUIREMENTS

  • Supervisory responsibilities for a night operations staff of more than eleven to include training, scheduling work, hiring, firing, and performance appraisals
  • Resolve escalated problems with field personnel, capacity, agents, customers, and employees
  • Monitor and manage the phone system to ensure efficient coverage
  • Train and educate Coordinators; identify opportunities for improvement and formulate strategies to strengthen their abilities to ensure a high level of service is maintained
  • Develop and monitor S.M.A.R.T. goals for Coordinators; work with management to determine further measures of performance
  • Assist in developing, implementing, and reviewing departmental processes
  • Maintain and provide daily/weekly/monthly reporting of employee and department performance
  • Approve subordinate’s days off and ensure proper coverage during employee absences and maintain employee files timely
  • Review the Landstar Service Incident Reports (LSIRs) and calls to ensure the proper handling of issues according to departmental procedures
  • Other duties as assigned

 

REQUIRED SKILLS

  • Time management
  • Excellent customer service skill and communication skills
  • Working  knowledge of Microsoft applications
  • Ability to analyze data and implement process improvements
  • Evaluate and provide constructive feedback to employees
  • Ability to coordinate, implement, and maintain projects

 

PREFERRED SKILLS

  • Strong geographical knowledge of North America
  • Knowledge of ISeries400

 

PHYSICAL REQUIREMENTS – X is required to complete the job

Sitting for extended periods

Lifting/Carrying up to 20 pounds

Standing for extended periods

Lifting/Carrying more than 20 pounds

Extended periods viewing computer screen

Repetitive motions

Walking

Bending/Stooping

Reaching/Grasping

Seeing (outside of computer usage)

Hearing

Pushing/Pulling

Other

Working conditions - office

 

 

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

  • High school diploma required
  • One to three years of experience required

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements of this job.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Salary
  • Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America