CARRIER DISPUTE ANALYST
The Carrier Dispute Analyst responsibilities include; tracking all carrier disputes, researching, validating, tracking and creating a written summary of recommendation for resolution of the dispute. The representative will need to access databases, share drives and archived data for research, to validate and then consolidate findings together and summarize work. The representative will need to communicate with internal and external customers in an accurate and professional fashion to work toward dispute resolution. The monitoring and collection of customer receivables across the customer segments using multiple platforms, as a backup to team members. The incumbent will provide back up to team occasionally with incoming calls from all markets for any type of customer with primary responsibilities include receiving Carrier customer calls pertaining to balance due on accounts, resolving the calls by accepting customer payments and providing payment arrangements with customers as needed.
In addition, incumbent will be expected to offer support for other billing inquiries/discrepancies directly or by ensuring the issue is effectively handed off to the proper team. The incumbent will process audits to assure data integrity in systems, quality standards, accurate billing to customers, and revenue assurance for the company. The incumbent is responsible for maintaining methods and procedures, to ensure they are up to date.
Duties & Responsibilities
Carrier Dispute Validation
Carrier Billing Support
The representative will need to communicate with internal and external customers in an accurate and professional fashion to work toward dispute resolution.
RepReportingConsolidate the dispute tracking, monitoring and reporting of all disputes. Create and maintain professional quality, weekly, monthly, quarterly reports. The reporting, includes preparing weekly/monthly metrics, to provide data to management regarding quality standards, process efficiencies. Provide data to next level supervisor. The incumbent is responsible for maintaining methods and procedures for their role, and ensure they are always up to date.
Education: Four year degree in business/information systems or other technical/analytical field preferred.
Experience: Minimum of five years. Experience in systems, business practices. Telecommunications industry knowledge. Competent computer skills including experience with Excel (including pivot tables, v-lookups) and Word are required. Technical abilities are essential.
Key Competencies: Analytical, Ability to meet deadlines, Attention to Detail, Ability to work independently, strong communication skills
- Job Family 50
- Pay Type Salary
- Charlotte, NC, USA
- Charlottesville, VA, USA
- Columbia, SC, USA
- Daleville, VA, USA
- Richmond, VA, USA
- Waynesboro, VA 22980, USA