Chelsea Branch - Senior Branch Sales/Service Rep

Chelsea, MA 02150, USA Req #129
Friday, April 30, 2021

PURPOSE/OBJECTIVE:

The Senior Branch Sales & Service Representative assists in the daily operation of the branch including opening/closing the branch. serves as a financial consultant to new and existing Members by providing information about Metro’s products and services; opens member accounts; provides problem resolution. Participates in sales and service programs including contributing to branch sales goals. Adheres to Metro’s policies, procedures and regulations.

Float Senior BSSR covers staffing needs at various branch locations throughout the retail banking network.

MAJOR RESPONSIBILITIES:

  • Assists in the daily operation of the branch:

  • Opens consumer and business deposit accounts for members after performing needs assessments to determine best financial solution. Accurately completes all account opening requirements, including obtaining all applicable security clearances and required signatures. Active participant in sales and referral programs. Conducts consumer loan interviews, and home equity loan interviews; assists members in the completion of loan applications including verifying identification, obtaining required signatures and ensuring that approval conditions are met. Communicates the status of loan applications to members. Contributes to branch sales goals, makes effective referrals to retail partners (mortgage lending, commercial lending, Metro Insurance Advisors, Investment Program).

  • Resolves product and service complaints by determining cause of the problem, selecting and explaining the best solution, expediting correction/adjustment and following up to ensure resolution.

  • When required, works at a teller station and processes a variety of transactions including: cashing checks, depositing and/or withdrawing funds from accounts, accepting mortgage and consumer loan payments, loan advances, loan payoffs, issuing official checks, traveler’s checks and credit card advances. Accurately follows Bank Secrecy Act and OFAC policies and procedures.

PROBLEM SOLVING & DECISION MAKING:

Make decisions as outlined in documented Retail Authority Guidelines and handles escalated member decisions in the absence of a manager.

REQUIREMENTS:

Education and Experience

Skills/Knowledge/Certifications

Working Conditions

Other details

  • Pay Type Hourly
  • Chelsea, MA 02150, USA