Assistant Operations Manager

Washington, D.C., DC, USA Req #10848
Thursday, April 15, 2021

Motivate is seeking an Assistant Operations Manager who will assist in ensuring efficient operations for Capital Bikeshare. Responsibilities include, but are not limited to: managing operational staff, identifying process improvements, empowering employees with resources needed to conduct their duties, working in partnership with all team members to ensure continuous operational improvement, and ensuring all safety and performance standards are met or exceeded. This position reports to the  Head of Service Delivery.

About Motivate

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.

We’re offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.

About the Role

  • Oversee the routing of all Service Delivery Field Teams to conduct e-bike battery swaps, daily bike redistribution, and bike recovery

  • Develop scheduling and conduct daily management of the Field Team; ensure the beginning and end of shift process runs smoothly

  • Assists with the hiring process for Field Team members; including interviewing, on-boarding and training

  • Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved

  • Ensure that safety-related processes are in place and followed within field operations, pre/post shift safety checks, and during warehouse operations

  • Work in partnership with operations, bike fleet, safety and other departments to ensure timely and productive workflows for continuous operational improvement

  • As needed, assist with fleet vehicles inspection and maintenance

  • Fill gaps in operations team capacity as needed, including executing all duties in the field or reassigning employees to new functions

  • Communicate tactfully and productively with your team

  • Assist with locating of missing bikes

  • Assists with e-bike batteries inventory - includes physical inventory and charging

  • Ability to report as needed across a 24-hour operation. Schedule may include evenings, overnights, and weekends

  • Perform other duties as assigned 

About you

  • You have 3 + years experience in operations, including experience leading an hourly operations team

  • You are a wiz in Microsoft Word, Google Applications and can quickly learn new software

  • You know the street layout of the Washington DC Metro Area like the back of your hand

  • You have a valid Driver’s License and acceptable Motor Vehicle Record

  • You have excellent written and verbal communication skills.

  • You have strong analytical and problem solving skills

  • You can effectively build and sustain strong relationships across a variety of stakeholders

  • You thirvie in a fast paced, quickly changing environment

  • You are a self starter who remains highly organized when given competing deadlines

  • You are a teamplayer in every sense of the word. You love to collaborate with your others both internally and externally. 

  • Report to various work locations across the Washington DC Metro Area as needed

  • You understand that this position may require hours which exceed 8 hours per day and/or 40 hours per week

Preferred Skills and Experience

  • Previous technical and/or mechanical experience is preferred
    The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Motivate's mission. Motivate is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy. If you require assistance or a reasonable accommodation during any aspect of the application process, please contact [the Human Resources Department or the hiring manager]. 

Other details

  • Pay Type Salary
  • Washington, D.C., DC, USA